Empathetic Housing & Tenant Services Officer

NSW Department of Communities and Justice; Black Range; On-site; AUD 83,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Health & wellbeing programs

Employee assistance programs

Job summary

Homes NSW is seeking a Client Service Officer to support housing applicants and tenants, delivering housing assistance in the community and office. You will engage with tenants, advocates and service providers to achieve safe, stable housing outcomes.

Role involves property inspections, counter and phone support, and collaboration with partner agencies. Training and development are provided in a supportive team environment.

Qualifications

• Strong customer service and communication skills.
• Ability to build rapport with clients from diverse backgrounds.
• Resilience and professionalism when engaging vulnerable clients.
• Comfort engaging with clients in community and office settings.

Responsibilities

• Visit tenants in their homes on a regular schedule.
• Conduct property inspections and support tenancies.
• Assist with rent arrears, property care, and tenancy obligations.
• Assist at counter, over the phone, and in the community.
• Process housing applications and enquiries per policy and legislation.
• Collaborate with government and non-government services to sustain tenancies.

Skills

Customer service

Communication

Relationship-building

Resilience

Empathy

Teamwork

Digital literacy

Tools

iPads

Online systems

Mobile tools

Job description

Homes NSW is seeking a Client Service Officer to support housing applicants and tenants, delivering housing assistance in the community and office. You will engage with tenants, advocates and service providers to achieve safe, stable housing outcomes.

Role involves property inspections, counter and phone support, and collaboration with partner agencies. Training and development are provided in a supportive team environment.