Emergency Medical Call Taker

Ambulance Service of NSW; Newcastle-Maitland; On-site; AUD 67,000 - 72,000; Full time

Benefits offered by this job

Staff Support Program

5 weeks annual leave

Fitness passport and medic-fit gyms

Salary packaging options

Job summary

NSW Ambulance seeks a dedicated emergency call taker to provide lifesaving first aid guidance and crucial information to callers. You will remain resilient, multi-task under pressure and ensure clear communication as you support responders until paramedics arrive on scene.

Join a dynamic team with strong training, shift flexibility, and opportunities for professional development in a fast-paced emergency environment.

Qualifications

• Computer literacy with Windows-based applications and data entry systems.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a team in a critical environment.
• Think clearly, stay calm in stressful situations and adhere to procedures.
• Organisational skills with time management and prioritisation.
• High degree of confidentiality, discretion and interpersonal skills for emergency environments.
• Touch typing 30 wpm with 98% accuracy (validation required).
• First Aid Certificate with recertification every three years.

Responsibilities

• Provide lifesaving first aid advice and be the calm, supportive voice for callers.
• Record information accurately and coordinate to ensure paramedics arrive prepared.

Skills

Communication skills

Empathy

Multi-tasking

Detail oriented

Tech savvy

Typing 30 wpm

Education

First Aid Certificate

Tools

Windows-based software

Data entry systems

Job description

Employment Type: Permanent Full Time Remuneration: Earn up to $85,000 Location: Charlestown Application closes: 15 November 2026

Some of the benefits available when you join NSW Ambulance include:

• Salary range $67,436 (during training) $71,861 per annum (after training) + 12% Super + allowances + shift penalties
• 5 weeks of annual leave per year
• Generous salary packaging options to help you increase your take home pay:
• Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

About the Role

• You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene.
• Want to know what the role is really like? Watch the video below to hear about the day-to-day responsibilities, challenges, and rewards of working in this position, and decide whether it's the right fit for you.

IS THIS JOB RIGHT FOR YOU? Please refer to the Role Description for more information.

About You

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.
• Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

Qualifications - External

• Computer literacy with demonstrated experience in the use of windows based computer applications and an ability to transfer voice activated information into computerised data entry systems.
• Excellent communication skills, both written and oral.
• Ability to work independently and as a team member in a critical environment.
• Ability to think clearly, logically, remain calm in stressful situations and work within defined procedures.
• Organisational skills, including efficient time management and an ability to prioritise tasks.
• High degree of confidentiality, discretion, diplomacy and interpersonal skills suitable for an emergency environment.
• Touch Typing skills of thirty (30) words per minute with an accuracy of 98%. (Validation of typing speed and accuracy will be necessary prior to employment being confirmed.)
• Possess a First Aid Certificate with re-certification every three years to maintain currency and an understanding of basic medical terminology.

Our Commitment

NSW Ambulance is committed to building a culturally safe, inclusive, and diverse workforce that reflects the communities we serve. Aboriginal and Torres Strait Islander people are encouraged to apply for all positions across NSW Ambulance. We value the knowledge, skills, experiences, and perspectives that Aboriginal and Torres Strait Islander employees bring to our organisation, patients, communities, and workforce. If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact the NSW Ambulance Diversity & Inclusion Team on [e-mail] If you wish to discuss any accessibility requirements in relation to your application, please contact the NSW Ambulance Diversity & Inclusion Team on [e-mail]

For role related queries or questions contact Jenny Long on [e-mail]