Emergency Medical Dispatcher

Ambulance Service NSW; Sydney; On-site; AUD 80,000 - 83,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging options

Staff Support Program

Fitness passport

Discounted gym membership

Job summary

NSW Ambulance is seeking an Emergency Medical Dispatcher based in Sydney to rapidly deploy ambulance resources and handle 000 calls using the Computer Aided Dispatch System. Training will be provided at Sydney locations.

The role requires strong attention to detail, multitasking ability, empathy, and effective communication under pressure. Permanent full-time with 12-hour shifts on a 24/7 roster, including a training period.

Qualifications

• Attentive to detail in a busy dispatch environment.
• Proficient with multiple software systems under pressure.
• Empathetic communication with callers and staff.
• Ability to stay calm and focused in stressful situations.

Responsibilities

• Based at Sydney Control Centre, deploy Ambulance resources in response to emergency calls and non-emergency transports.
• Receive, accurately record and progress 000 calls and requests for ambulance services.

Skills

Attention to detail

Tech savvy

Empathy and communication

Calm under pressure

Job description

Employment Type: Permanent Full Time

Remuneration: $80,328 (during training) $82,606 per annum (after training), + 12% super + allowances and shift penalties

Location: Sydney

Closing date: 15 November 2026

JOIN THE TEAM AT NSW AMBULANCE AS AN EMERGENCY MEDICAL DISPATCHER

WHATS ON OFFER At NSW Ambulance our people have access to a range of benefits that help balance life at work and at home.

Some of the benefits available when you join NSW Ambulance include:

• 5 weeks of annual leave per year
• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy

ABOUT THE ROLE

Based at our Sydney Control Centre at Olympic Park and Eveleigh, you will work to promptly and effectively deploy Ambulance resources in response to emergency calls and non-emergency transports within a defined geographic area through the Computer Aided Dispatch System. Receive, accurately record and progress 000 telephone calls relating to the business of NSW Ambulance, and requests for the provision of ambulance services.

IS THIS JOB RIGHT FOR YOU?

Please refer to the Role Description for more information.

Hear what it's like to work for NSW Ambulance Around the Grounds

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.
• Tech savvy enough to use multiple software systems whilst under pressure.
• Have proven persistence and ability to maintain logical thought processes and remain calm in stressful situations and challenging circumstances.
• Communicate effectively by listening, showing empathy, and adapting your style to the situation.
• Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off).

CONDITIONS OF EMPLOYMENT

• Roles are appointed on a permanent full-time basis, working 12-hour shifts, across a 24/7 rotating roster.
• Applicants are expected to be able to adhere to set rosters as required by their nominated Control Centre.
• Temporary reasonable adjustments may be considered in extenuating circumstances on a case-by-case basis with the outcome being at the discretion of the Control Centre.
• The successful applicant will be required to attend paid training based at Sydney for a period of 6 weeks.
• Successful applicants will be allocated to Sydney Control Centre, for completion of training.
• Applicants are required to hold a valid First Aid Certificate (HLTAID011) or must be willing to obtain prior to commencing in the role.
• Applicants are required to undergo and pass a pre-employment medical fitness check prior to commencing in the role.

NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with disability.

Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.