Emergency Dept Admin Support — After-Hours & Weekend Shifts

Royal Victorian Eye and Ear Hospital; Melbourne; Sur place; AUD 34 000 - 48 000; Temps partiel

Avantages offerts par ce poste

Salary packaging

Car parking subsidy

5 weeks annual leave

Monthly ADOs

Leave loading 17.5%

Equal opportunity employer

Résumé du poste

Royal Victorian Eye and Ear Hospital in Melbourne is seeking a Customer-Focused Patient Services & Access Administration Support Officer to join the Emergency Department team. This part-time role provides essential admin support across ED, Switchboard, Admissions, Outpatient Booking Unit and Specialist Clinics.

After-hours and weekend day shifts are required, with varying times based on operational needs. You will be the first point of contact for patients and visitors, ensuring a positive,

Qualifications

• Strong computer literacy and data entry skills.
• Excellent verbal and written communication.
• Strong customer service focus and patient-centered care.
• High attention to detail and accuracy.
• Ability to work effectively within a multidisciplinary team.
• Initiative, flexibility and a positive attitude.
• Commitment to quality, safety and continuous improvement.
• Located centrally with access to public transport

Responsabilités

• Be the first point of contact for patients and visitors and provide assistance.
• Offer essential administrative support across Emergency Department, Switchboard, Admissions, Outpatient Booking Unit and Specialist Clinics.
• Enter data accurately and maintain patient information systems.
• Assist with patient flow and coordinate appointments as needed.
• Support delivery of high-quality healthcare services and maintain privacy.

Connaissances

Computer literacy

Data entry

Verbal communication

Written communication

Customer service

Attention to detail

Teamwork

Initiative

Flexibility

Quality & safety

Description du poste

Royal Victorian Eye and Ear Hospital in Melbourne is seeking a Customer-Focused Patient Services & Access Administration Support Officer to join the Emergency Department team. This part-time role provides essential admin support across ED, Switchboard, Admissions, Outpatient Booking Unit and Specialist Clinics.

After-hours and weekend day shifts are required, with varying times based on operational needs. You will be the first point of contact for patients and visitors, ensuring a positive,