PS&A Administration Support

Royal Victorian Eye and Ear Hospital; Melbourne; Presencial; AUD 34.000 - 48.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Car parking subsidy

5 weeks annual leave

Monthly ADOs

Leave loading 17.5%

Equal opportunity employer

Descripción de la vacante

Royal Victorian Eye and Ear Hospital in Melbourne is seeking a Customer-Focused Patient Services & Access Administration Support Officer to join the Emergency Department team. This part-time role provides essential admin support across ED, Switchboard, Admissions, Outpatient Booking Unit and Specialist Clinics.

After-hours and weekend day shifts are required, with varying times based on operational needs. You will be the first point of contact for patients and visitors, ensuring a positive,

Formación

• Strong computer literacy and data entry skills.
• Excellent verbal and written communication.
• Strong customer service focus and patient-centered care.
• High attention to detail and accuracy.
• Ability to work effectively within a multidisciplinary team.
• Initiative, flexibility and a positive attitude.
• Commitment to quality, safety and continuous improvement.
• Located centrally with access to public transport

Responsabilidades

• Be the first point of contact for patients and visitors and provide assistance.
• Offer essential administrative support across Emergency Department, Switchboard, Admissions, Outpatient Booking Unit and Specialist Clinics.
• Enter data accurately and maintain patient information systems.
• Assist with patient flow and coordinate appointments as needed.
• Support delivery of high-quality healthcare services and maintain privacy.

Conocimientos

Computer literacy

Data entry

Verbal communication

Written communication

Customer service

Attention to detail

Teamwork

Initiative

Flexibility

Quality & safety

Descripción del empleo

Royal Victorian Eye and Ear Hospital – Melbourne VIC

22h ago , from The Royal Victorian Eye & Ear Hospital

We are seeking a customer-focused and highly organized Patient Services & Access Administration Support Officer to join our Emergency Department team. This part-time role provides essential administrative support across the Emergency Department, Switchboard, Admissions, Outpatient Booking Unit and Specialist Clinics. The position primarily works after-hours and weekend day shifts, with shift times varying based on operational requirements.

As a key member of the Patient Services and Access team, you will be the first point of contact for many patients and visitors, helping to ensure a positive and seamless experience while supporting the delivery of high-quality healthcare services.

About youTo be successful in this role, you will have:

• Strong computer literacy and data entry skills.
• Excellent verbal and written communication skills.
• A strong customer service focus and commitment to patient-centered care.
• High attention to detail and accuracy.
• Ability to work effectively within a multidisciplinary team.
• Initiative, flexibility and a positive attitude.
• Commitment to quality, safety and continuous improvement.
• Centrally located, close to public transport and a short walk to the CBD
• Friendly culture
• Salary packaging and subsidised car parking
• 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
• The Eye and Ear is an equal opportunity employer.

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne

All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.