Emergency Department Support Officer

NSW Health; Kingswood; On-site; AUD 45,000 - 50,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Education courses

Employee Assistance Program

Fitness Passport

Job summary

Nepean Hospital, part of Nepean Blue Mountains Local Health District (NBMLHD), is seeking an Emergency Department Support Officer (Assistant in Nursing) to assist nurses and medical staff in a fast-paced ED, delivering patient-centered care. You will help with activities of daily living, observe patients, maintain cleanliness and equipment, and participate in a 24/7 rotating roster.

The role requires a Certificate III in Health Services Assistance or current 2nd-year nursing student, plus strong

Qualifications

• Holds Certificate III in Health Services Assistance (Assistant in Nursing work in Acute Care); or currently enrolled as a 2nd year Undergraduate Nursing Student with previous experience working in an acute care facility
• Good written and verbal communication skills
• Demonstrated ability to conduct nursing practice in a manner that respects the rights of individuals and groups
• Demonstrated ability to use computer-based applications and information systems
• Demonstrated ability to work as a member of a multidisciplinary team
• Demonstrated flexibility in performance of duties, customer service delivery and attention to detail
• Availability and capacity to participate in a 24 hour/ seven-day rotating roster which includes working all shifts, all days of the week including public holidays

Responsibilities

• Assist patients with activities of daily living and mobility
• Support nursing and medical staff in delivering safe, compassionate care
• Prepare and maintain patient care areas, beds, equipment and treatment spaces
• Observe patients and promptly report changes in condition

Skills

Communication skills

Teamwork

Flexibility

Clinical nursing

Computer literacy

Education

Certificate III in Health Services Assistance

Undergraduate Nursing Student (2nd year)

Job description

Employment Type:Permanent Full Time or Part Time

Position Classification:Assistant In Nursing

Location: Nepean Hospital

Remuneration:$32.85 - $36.05 per hour

Hours Per Week:Up to 38

Requisition ID:REQ701523

Applications Close: 03/11/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

Are you a compassionate, motivated and patient-focused healthcare professional looking to make a meaningful difference in a fast-paced emergency environment? Nepean Hospital is seeking a dedicated Emergency Department Support Officer (Assistant in Nursing – AIN) to join our dynamic Emergency Department team. This is an exciting opportunity to support Nurses, Medical staff and other healthcare professionals in delivering safe, efficient and compassionate care to patients presenting with a wide range of emergency conditions.

As an Emergency Department Support Officer (AIN), you will play an important role in supporting the delivery of quality patient care while helping maintain a safe, organised and welcoming environment for patients, families and staff. Working under the direction and supervision of Registered Nurses and other authorised healthcare professionals, your responsibilities will include assisting patients with activities of daily living, including personal hygiene, dressing, toileting, nutrition and mobility, within your scope of practice, supporting patient transfers, transportation and repositioning in accordance with manual handling and safety procedures, assisting Nursing staff with patient observations and reporting any changes in a patient's condition promptly, preparing and maintaining patient care areas, including beds, equipment and treatment spaces and maintaining cleanliness, infection prevention and control standards, and appropriate stock levels.

The successful candidate will demonstrate a genuine commitment to patient-centred care and positive patient experiences, strong communication, interpersonal and teamwork skills, the ability to remain calm, professional and organised in a busy, high-pressure emergency environment and be a compassionate, respectful and non-judgmental approach to patients from diverse backgrounds.

Benefits available to eligible NBMLHD employees

• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

What you will bring to the role

• Holds Certificate III in Health Services Assistance (Assistant in Nursing work in Acute Care); or currently enrolled as a 2nd year Undergraduate Nursing Student with previous experience working in an acute care facility
• Good written and verbal communication skills
• Demonstrated ability to conduct nursing practice in a manner that respects the rights of individuals and groups
• Demonstrated ability to use computer-based applications and information systems.
• Demonstrated ability to work as a member of a multidisciplinary team
• Demonstrated flexibility in performance of duties, customer service delivery and attention to detail
• Availability and capacity to participate in a 24 hour/ seven-day rotating roster which includes working all shifts, all days of the week including public holidays

Additional information:

• For role related queries or questions contact Raymond Morgan on **************@health.nsw.gov.au
• NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
• NBMLHD is committed to implementing the child safe standards.
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.