Admissions Officer

NSW Health; Kingswood; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Accrued Day Off (ADO)

Salary Packaging

Novated Leasing

Education Training Service courses

Employee Assistance Program (EAP)

Fitness Passport

Job summary

NBMLHD invites applications for an Admissions Officer at Nepean Hospital, a permanent full-time role (part-time considered for job share). The position supports patient admissions, transfers and discharges with accurate data entry and a customer-focused reception service.

You will work within iPM and health information systems across planned and unplanned pathways, contributing to patient flow, safety and compliance in a busy healthcare environment at Nepean Hospital.

Qualifications

• Experience providing high-quality customer service in a busy front-line environment.
• Broad administrative functions including reception, data entry and processing time-sensitive information.
• Ability to gather, verify and accurately record complex information and maintain data integrity.
• Experience using patient administration systems or equivalent information systems.
• Ability to prioritise competing tasks and meet deadlines in a fast-paced environment.
• Ability to work collaboratively across multiple teams and locations.
• Experience maintaining confidential records and handling sensitive information.

Responsibilities

• Support accurate and efficient administration of patient admissions, transfers and discharges while delivering a professional reception service.
• Maintain integrity of patient information through accurate data collection and management within iPM and health information systems.
• Work across planned and unplanned admission pathways to support Day Surgery admissions and patient flow.
• Contribute to patient safety, compliance and efficient delivery of healthcare services.
• Liaise with patients, families and multidisciplinary teams to facilitate positive outcomes in challenging situations.

Skills

Customer service

Administration

Data entry

Health information systems

Prioritisation

Team collaboration

Tools

iPM system

Job description

Employment Type:PermanentFull Time (Job Share may be considered for part time hours)
Position Classification:Administration Officer Level 3
Location: Nepean Hospital
Remuneration:$73,915.11 - $76,218.80 per annum
Hours Per Week:Up to 38
Requisition ID:REQ696671
Applications Close: 21/10/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

Make a meaningful difference behind the scenes of patient care by joining a dedicated team that helps ensure every patient experiences a smooth and supportive journey from admission through to discharge. We are seeking Admissions Officers on a permanent full-time and part-time basis to provide high-quality administrative support within a dynamic healthcare environment.

In this role, you will support the accurate and efficient administration of patient admissions, transfers and discharges while delivering a professional, customer-focused reception service. You will maintain the integrity of patient information through accurate data collection, entry and management within iPM and associated health information systems. Working across both planned and unplanned admission pathways, you will support Day Surgery admissions, facilitate patient access to inpatient services and contribute to effective patient flow throughout the hospital. Working closely with patients, families and multidisciplinary teams, you will play an important role in supporting patient safety, compliance and the efficient delivery of healthcare services.

If you have strong organisational and communication skills, excellent attention to detail and a passion for customer service, we encourage you to apply! Successful applicants will work Monday to Friday, excluding public holidays, with rotating weekly start times of 6:00am, 6:30am, 7:00am and 8:30am. Join us and contribute to exceptional patient care through outstanding administrative support.

Benefits available to eligible NBMLHD employees

• Accrued Day Off (ADO) for full-time staff
• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

What you will bring to the role

• Demonstrated experience providing high-quality customer service in a busy front-line environment, including managing difficult conversations, resolving customer concerns and maintaining a positive customer experience.
• Demonstrated experience undertaking a broad range of administrative functions, including reception, data entry, document management and processing of time-sensitive information, with a high level of accuracy and attention to detail.
• Demonstrated ability to gather, verify and accurately record complex information, including experience maintaining data integrity and identifying and correcting discrepancies.
• Demonstrated experience using patient administration systems, databases or equivalent information systems, including using technology to manage records, processing transactions or generating reports.
• Demonstrated ability to effectively prioritise competing tasks, adapt to changing priorities and meet deadlines in a fast-paced environment where interruptions and competing demands are common.
• Demonstrated ability to work collaboratively across multiple teams, departments or locations, including contributing to positive team outcomes and service delivery objectives.
• Demonstrated experience maintaining confidential records and handling sensitive information in accordance with organisational policies, privacy requirements and professional standards.
• Demonstrated good written and verbal communication skills, including experience liaising with a diverse range of stakeholders to obtain information, resolve issues and facilitate positive outcomes in challenging situations.

Additional information

• NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
• NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.