Emergency Department and Switchboard Administration Officer

NSW Health; Sydney; Hybrid; AUD 51,000 - 53,000; Full time

Benefits offered by this job

Salary Packaging

Novated Leasing

Education Training Service

Employee Assistance Program (EAP)

Fitness Passport

Job summary

Nepean Blue Mountains Local Health District is seeking an Emergency Department and Switchboard Administration Officer to support Blue Mountains District ANZAC Memorial Hospital and Springwood Hospital. You will manage patient administration, hospital-wide telephony, and emergency paging services with a focus on timely, compassionate service.

This 24/7 role requires strong communication and organisational skills, and the ability to remain calm under pressure while delivering accurate information

Qualifications

• Experience in an administration and/or customer service role including both face-to-face and telephone-based services.
• High level of verbal and written communication, with ability to liaise with distressed patients/families.
• Ability to work autonomously and in a team, with problem solving and interpersonal skills.
• Experience with IT systems and programs including MS Office; health-related programs valued.

Responsibilities

• Manage patient administration functions within the Emergency Department.
• Coordinate hospital-wide telephony and paging services.
• Coordinate emergency call responses.
• Provide exceptional customer service to patients, visitors and staff.
• Work within a 24/7 rotating roster and handle multiple tasks under pressure.

Skills

Administration

Customer service

MS Office

Face-to-face service

Telephone-based service

Verbal and written communication

Autonomy and teamwork

Tools

MS Office

Job description

Emergency Department and Switchboard Administration Officer

Location: Blue Mountains District ANZAC Memorial Hospital

Remuneration: $37.27 - $38.44 per hour

Requisition ID: REQ685930

Applications Close: 22/10/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Blue Mountains District ANZAC Memorial Hospital is an acute hospital that supports a population of approximately 80,000 and is the only ANZAC Memorial hospital remaining in NSW. Easily accessible to Sydney residents, our team of clinicians, allied health, and support staff works with the community on a shared goal to maintain the delivery of high-quality healthcare in the Blue Mountains region.

Be the voice and face of two vital Blue Mountains healthcare facilities as an Emergency Department & Switchboard Administration Officer. In this role you'll play a critical frontline role supporting Blue Mountains District ANZAC Memorial Hospital and Springwood Hospital, providing exceptional customer service and ensuring patients, visitors and staff receive timely assistance when it matters most.

Working within a supportive team on a 24/7 rotating roster, you'll manage patient administration functions within the Emergency Department, facilitate hospital-wide telephony and paging services, and coordinate emergency call responses. This fast-paced role is ideal for someone who thrives under pressure, enjoys variety, and takes pride in delivering accurate, professional and compassionate service.

If you're highly organised, calm in challenging situations and passionate about supporting quality patient care, we'd love to hear from you.

Benefits available to eligible NBMLHD employees

• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

What you will bring to the role

• Experience in an administration and/or customer service role including the provision of both of face-to face and telephone-based services
• Demonstrated high level of verbal and written communication skills, including ability to liaise with patients/families who may be distressed, upset, angry or aggressive
• Ability to work autonomously and in a team environment, with demonstrated problem solving, negotiation, and interpersonal skills.
• Demonstrated experience working with IT systems and programs including MS Office. Experience working with health-related programs highly regarded.
• Ability to manage workload in a busy and demanding environment to ensure timeframes and KPIs are met
• Demonstrated ability to maintain confidentiality and privacy in the context of a healthcare setting
• Ability to work and maintain a 24 hour per day, 7 day per week rotating roster including flexibility to work additional shifts as requested

Additional Information:

• NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
• NBMLHD is committed to implementing the child safe standards.
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.