Emergency Department Administration Officer

NSW Health; Sydney; On-site; AUD 74,000 - 76,000; Full time

Job summary

NSW Health invites applications for an Emergency Department Administration Officer to support Blacktown and Mount Druitt Hospitals with high‑level administrative tasks, ensuring smooth ED operations and patient care.

You will manage patient information in iPM and FirstNet, process admissions and records, handle payments, and coordinate documentation across internal and external teams in a fast-paced hospital setting.

Qualifications

• Extensive experience in administrative roles with a focus on accuracy and confidentiality.
• Demonstrated exceptional customer service and ability to maintain privacy.

Responsibilities

• Register and update patient information using iPM and FirstNet.
• Complete admissions, medical records and data entry in line with policy.

Skills

Administrative experience

Customer service

Confidentiality

IT proficiency

Communication skills

Multitasking

Tools

iPM

FirstNet

Microsoft Office

Job description

Emergency Department Administration Officer

Be at the frontline of patient care in a fast-paced Emergency Department.
Support patients, clinicians and teams across Blacktown and Mount Druitt.
Build your healthcare administration career in a dynamic hospital environment.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $73,915.11 - $76,218.80 per annum
Hours Per Week: 38 (Job share may be considered for part time hours)
Location: Blacktown & Mt Druitt Hospitals

Where you'll be working
Join the Emergency Departments at Blacktown and Mount Druitt Hospitals (BMDH), where your administration expertise will play an important role in supporting patients, clinicians and the delivery of timely emergency care.

Working as part of a dedicated Emergency Department administration team, you will contribute to a professional, collaborative and patient-focused environment where priorities can change quickly.

Provide frontline administrative support across both Blacktown and Mount Druitt Emergency Departments

Work alongside nursing, medical and allied health teams in a busy clinical environment

Build strong relationships with internal and external stakeholders, including interpreters and transport providers

Support accurate patient information, medical records and communication systems

Develop your skills through mandatory training, education and on-the-job learning

What you'll be doing
As an Emergency Department Administration Officer, you will provide high-level administrative and communication support to ensure the smooth operation of Emergency Department services.

Register and update patient information accurately using iPM and FirstNet

Complete admissions, medical records, data entry, filing and documentation in line with policy and legislative requirements

Manage patient-related payments, receipting and cash handling in accordance with LHD procedures

Coordinate medical records, results and documentation with internal and external facilities and stakeholders

Provide responsive administrative and communication support, including overnight switchboard duties, emergency codes and alarms when required

Extensive experience in an administrative role, with demonstrated experience in exceptional customer service skills the ability to maintain strict confidentiality.

Demonstrated superior verbal, written, negotiation and interpersonal communication skills and effective communication with all levels of a large organisation.

Demonstrated organisational skills with proven ability in accuracy, initiative and flexibility.

Demonstrated knowledge and competency in the use of IT applications including Microsoft Office and data information skills.

Ability to work autonomously and actively participate within a multidisciplinary team.

Ability to multitask and handle unexpected matters when they arise in a professional & courteous manner

Ability to work a 24/7 rotating roster

Requisition ID: REQ699734
Applications Close: 21 October 2026

For inquiries about the role, contactDi Lyons on 0418 893 321

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

This is an Aboriginal targeted position. As priority is given to a suitable candidate who is Aboriginal, applicants will need to provide information to corroborate their Aboriginality.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.