Emergency Call Centre Agent – Morning Shifts (Sydney)

Select Aust Sydney; Sydney; On-site; AUD 50,000 - 71,000; Full time

Benefits offered by this job

Training provided

Flexible shifts

Equal opportunity employer

Job summary

Randstad is recruiting for a Call Centre Representative to join the national 000 emergency hotline team in Sydney CBD. The role is a contract, full-time onsite position with a minimum of 3 x 8-hour shifts per week and rosters including early mornings.

You will triage inbound emergency calls across Australia, connecting callers to Police, Fire, or Ambulance while maintaining high data accuracy and empathetic customer service. Training is provided and flexible shifts are available.

Qualifications

• Previous Customer Service, Call Centre, Contact Centre, Retail or Hospitality experience.
• Strong ability to remain calm and methodical under pressure.
• Good basic computer skills and accurate note-taking.

Responsibilities

• Handle high-volume inbound emergency calls and connect callers to ESOs (Police, Fire, Ambulance).
• Ensure 100% data accuracy and quality on every connection.
• Adhere to policies, procedures, and structured response systems.

Skills

Customer service

Call centre

Emergency calls

Retail or hospitality experience

Job description

Randstad is recruiting for a Call Centre Representative to join the national 000 emergency hotline team in Sydney CBD. The role is a contract, full-time onsite position with a minimum of 3 x 8-hour shifts per week and rosters including early mornings.

You will triage inbound emergency calls across Australia, connecting callers to Police, Fire, or Ambulance while maintaining high data accuracy and empathetic customer service. Training is provided and flexible shifts are available.