Emergency Call Centre Agent – Morning Shifts (Sydney CBD)

Randstad - Business Support; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Randstad Australia is seeking energetic Call Centre Agents to join a national Triple Zero (000) emergency hotline team in Sydney CBD. This full-time onsite role offers a fast-paced environment, a morning-focused roster, and the chance to make a life-saving impact every day.

You will triage inbound emergency calls, connect callers to Police, Fire and Ambulance, and work with a supportive, diverse team. Flexible rosters with a minimum 3 x 8 hour shifts per week, plus on‑the‑job training and

Qualifications

• Previous customer service or call centre experience.
• Ability to stay calm and focused under pressure.
• Good basic computer skills and fast typing.
• Strong spelling and knowledge of Australian states, territories, and cities.
• Ability to work a minimum of 3 x 8 hour shifts per week.

Responsibilities

• Handle high-volume inbound emergency calls and connect to ESOs.
• Ensure 100% quality and data accuracy on every call.
• Follow operational policies, procedures and structured response systems.
• Treat vulnerable callers with empathy, patience and consistency.
• Meet objectives through ongoing coaching, QA calibration and development.

Skills

Customer Service Experience

Calm Under Pressure

Computer Literacy

Australian Geography Knowledge

Job description

Randstad Australia is seeking energetic Call Centre Agents to join a national Triple Zero (000) emergency hotline team in Sydney CBD. This full-time onsite role offers a fast-paced environment, a morning-focused roster, and the chance to make a life-saving impact every day.

You will triage inbound emergency calls, connect callers to Police, Fire and Ambulance, and work with a supportive, diverse team. Flexible rosters with a minimum 3 x 8 hour shifts per week, plus on‑the‑job training and