Emergency Medical Dispatcher — 12-Hour Shifts, 24/7 Ops

Ambulance Service NSW; Sydney; On-site; AUD 80,000 - 83,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging options

Staff Support Program

Fitness passport

Discounted gym membership

Job summary

NSW Ambulance is seeking an Emergency Medical Dispatcher based in Sydney to rapidly deploy ambulance resources and handle 000 calls using the Computer Aided Dispatch System. Training will be provided at Sydney locations.

The role requires strong attention to detail, multitasking ability, empathy, and effective communication under pressure. Permanent full-time with 12-hour shifts on a 24/7 roster, including a training period.

Qualifications

• Attentive to detail in a busy dispatch environment.
• Proficient with multiple software systems under pressure.
• Empathetic communication with callers and staff.
• Ability to stay calm and focused in stressful situations.

Responsibilities

• Based at Sydney Control Centre, deploy Ambulance resources in response to emergency calls and non-emergency transports.
• Receive, accurately record and progress 000 calls and requests for ambulance services.

Skills

Attention to detail

Tech savvy

Empathy and communication

Calm under pressure

Job description

NSW Ambulance is seeking an Emergency Medical Dispatcher based in Sydney to rapidly deploy ambulance resources and handle 000 calls using the Computer Aided Dispatch System. Training will be provided at Sydney locations.

The role requires strong attention to detail, multitasking ability, empathy, and effective communication under pressure. Permanent full-time with 12-hour shifts on a 24/7 roster, including a training period.