Eligibility Specialist

Allianz; Melbourne; Hybrid; AUD 70,000 - 90,000; Part time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Career development and learning

Employee benefits and discounts

Job summary

Allianz in Melbourne, VIC is seeking an Eligibility Specialist for a 6-month contract. The role focuses on making initial liability decisions, assessing referrals, and delivering excellent customer service to ensure timely and accurate entitlement outcomes.

The candidate should have Personal Injury and Worker's Compensation experience, and knowledge of the WIRC Act 2013 and WorkSafe policies. Hybrid work arrangements are offered to support work-life balance.

Qualifications

• Experience in Personal Injury and Worker's Compensation.
• Knowledge of the WIRC Act 2013 and WorkSafe policies/guidelines.
• Knowledge of WorkSafe operating models and IT systems.
• Ability to meet deadlines.
• Strong customer service with excellent written and verbal communication.
• Interest in leveraging emerging technologies in a digital landscape.

Responsibilities

• Make initial liability decisions within the quality decision-making framework.
• Assess the need for referrals and investigative tools to expedite information gathering.
• Demonstrate strong customer service and time management skills.
• Ensure a positive experience for stakeholders and provide effective strategies for liability outcomes.
• Accurately assess, determine, and calculate entitlements on accepted claims.

Skills

Personal Injury experience

Worker's Compensation

Customer service

Written and verbal communication

Deadline-driven

Tech-aware/ emerging technologies

IT systems knowledge

Job description

ELIGIBILITY SPECIALIST - PERSONAL INJURY & COMMERCIAL - MELBOURNE, VIC (6-MONTH CONTRACT ROLE)

At Allianz,we’reproud to be named one of the Best Workplaces in Australia 2026and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire thevery bestpeople to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Making initial liability decisions within the quality decision making framework
• Assessing the need for referrals and investigative tools to expedite information gathering
• Demonstrating strong customer service and time management skills
• Ensuring a positive experience for our stakeholders and providing effective strategies for liability outcomes
• Accurate assessment, determination, and calculation of entitlements on accepted claims

About you

• With experience in Personal Injury and Worker's Compensation
• Basic understanding of the WIRC Act 2013 and associated WorkSafe policies and guidelines pertaining to initial entitlement determinations
• Knowledge of WorkSafe operating models and IT systems
• Ability to meet deadlines
• Strong customer service attributes incorporating excellent written and verbal communication skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees,their ambitions,dreams and challenges,is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore,to grow and to shape a better future for our customers and the world around us.

At Allianz,we stand for unity:we believe that a united world is a more prosperous world,and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace,where people and performance bothmatters,and nurtures a culture grounded in integrity,fairness,inclusionand trust.

We therefore welcome applications regardless of ethnicity or cultural background,age,gender,nationality,religion,social class,disability or sexual orientation,or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments toparticipateequitably in our recruitment process, we encourage you to reach out to*******@allianz.com.aufor a confidential conversation.