Acting Senior Claims Service Officer

Allianz Australia; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Career development resources

Employee share purchase program

Job summary

Allianz Australia is seeking an Acting Senior Claims Service Officer in Melbourne for a contract role. The role focuses on high-volume, quality processing and resolving queries within personal injury and commercial claims.

The candidate will lead processing teams, train staff, and ensure adherence to WorkSafe guidelines and privacy requirements while maintaining exceptional customer service and data integrity.

Qualifications

• Demonstrated ability to manage high-volume data entry tasks with speed and precision.
• Solid background in delivering outstanding customer service.
• Hands-on experience with Microsoft Office Suite (Word, Excel, Outlook), Windows operating systems, and Lotus Notes.
• Follows a meticulous approach to reviewing data, documents, and processes.
• Proven ability to take initiative, guide team members, and foster a collaborative work environment.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Responsibilities

• Maintain a constant customer focus by working with customers, team members and third parties to find solutions.
• Respond to processing and task related queries from various stakeholders, escalating as required.
• Process and complete work allocated within required timeframes, meeting data integrity requirements.
• Provide leadership support to staff in training, processing, and workload allocation.
• Contribute to a positive team culture and assist colleagues as needed.
• Adhere to policies and privacy requirements to minimise breaches.

Skills

Data entry

Customer service

MS Office

Lotus Notes

Team leadership

Problem solving

Tools

Windows

Word

Excel

Outlook

Job description

Acting Senior Claims Service Officer

ACTING SENIOR CLAIMS OFFICER – PERSONAL INJURY & COMMERCIAL – MELBOURNE, VIC (CONTRACT ROLE)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The primary purpose of this role is to ensure Allianz Workers Compensation internal and external customer expectations are exceeded, and business objectives are met through high volume and quality processing, resolving internal and external queries.

• Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with customer needs, Allianz business objectives and desired WorkCover culture
• Respond to processing and task related queries from various stakeholders, escalating to Manager or Case Managers as required
• Process and complete work allocated within required timeframes, meeting data integrity and schedule G requirements (as per Allianz & Worksafe guidelines). This includes accurate processing to ensure no duplication/ erroneous payments are made. Where this occurs correct recovery processes must be put in place.
• Through demonstrated leadership skills, ensure support leader and staff in relation to training, processing, allocating work and positive culture. Complete any duties allocated by the leader as required.
• Proactively work within a team environment and actively contribute to team goals. Being prepared to assist other team members and support a positive working environment. Express appreciation to others & contributes in a positive manner to the team’s morale
• Adhere to Allianz policies and procedures including customer service standards, record keeping obligations and privacy requirements (including checks for foreign documents on any correspondence) minimising any breaches

About you

• Demonstrated ability to manage high-volume data entry tasks with speed and precision
• Solid background in delivering outstanding customer service
• Hands-on experience with Microsoft Office Suite (Word, Excel, Outlook), Windows operating systems, and Lotus Notes
• Follows a meticulous approach to reviewing data, documents, and processes
• Proven ability to take initiative, guide team members, and foster a collaborative work environment
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’[e-mail]’” or ’[e-mail]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à[e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.