Claims Support Officer

Allianz; Sydney; Híbrido; AUD 65.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive culture and wellbeing

Hybrid work arrangements

Mentoring and career development

Employee discount programs

Descripción de la vacante

Allianz is seeking a Claims Support Officer – Personal Injury in Sydney NSW on a 12-month contract. The role supports claims consultants and managers, handling day-to-day admin, stakeholder engagement, and timely, cost-efficient claims processing within regulatory standards.

The successful candidate will excel in attention to detail, collaboration, and effective communication. A hybrid work arrangement is available, with opportunities for professional development and involvement in a large,

Formación

• Ability to work collaboratively in a team environment and plan and prioritise effectively.
• High attention to detail, completing tasks with thoroughness and accuracy.
• Demonstrated technical proficiency with systems, software, databases, reporting, and communication tools.
• Excellent verbal and written communication skills with a balance of empathy and commercial focus.
• Passion for leveraging emerging technologies in a digital landscape.

Responsabilidades

• Provide administrative support to claims consultants and managers.
• Manage work queues and mailbox tracking to meet deadlines.
• Support the Manager and Leadership team, and assist with QA framework and claim payments.
• Deliver high level customer service while adhering to regulatory standards.

Conocimientos

Collaboration

Attention to detail

Technical proficiency

Communication

Emerging technologies interest

Herramientas

Systems/databases/software proficiency

Descripción del empleo

CLAIMS SUPPORT OFFICER – PERSONAL INJURY – SYDNEY NSW – 12 MONTH CONTRACT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide administrative support to claims consultants and managers to ensure claims are managed in a timely and cost-efficient manner in alignment with the business unit's objectives.

About the role

• Demonstrate high attention to detail while undertaking day-to-day administration and claims management duties
• Effectively manage multiple internal and external stakeholders, providing a high level of customer service while adhering to Allianz business objectives and Regulator standards
• Manage applicable work queues and mailbox tracking, ensuring all necessary actions are completed and deadlines are met
• Provide support to the Manager and Leadership team, and assist with the Quality Assurance Framework, claim payments, and banking as required

About you

• Ability to work collaboratively in a team environment and plan and prioritise effectively, organising tasks and managing competing resources and demands
• High attention to detail, completing tasks with thoroughness and accuracy with the ability to quickly identify errors or inconsistencies within information
• Demonstrated technical proficiency with systems, software, databases, reporting, and communication tools
• Excellent verbal and written communication skills, with the ability to balance understanding, empathy, and compassion with the best commercial outcome for the business
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow.www.allianz.com.au/careers