Acting Eligibility Specialist

Work Initiatives; Maitland; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work arrangements

Career development & mobility

Job summary

Allianz is seeking an Eligibility Specialist – Personal Injury in Charlestown on a 12-month contract. You will perform timely eligibility determinations for mental health claims and communicate with stakeholders, ensuring regulatory compliance and data integrity.

The role emphasizes high-quality reviews, regulatory adherence, and ongoing professional development within a supportive, hybrid work environment.

Qualifications

• Strong technical Workers Compensation experience and/or strong legal/Employee relations experience.
• Strong attention to detail.
• Strong professional written and verbal communication skills.
• Ability to analyse and evaluate complex information to make sound, data-driven decisions while ensuring accuracy, compliance with regulations, and alignment with organizational objectives.
• Knowledge of relevant regulations and legislation.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Responsibilities

• Deliver high-quality, accurate, and timely eligibility reviews and decisions while ensuring compliance with legislated timeframes, privacy standards, and Allianz guidelines.
• Enhance decision-making quality and written communication to improve outcomes and reduce unnecessary investigations.
• Uphold data integrity and professionalism in all communications, while identifying and implementing process improvements to enhance efficiency.
• Continuously develop technical and professional expertise through on-the-job training and relevant courses.

Skills

Workers Compensation

Communication skills

Analytical thinking

Regulatory knowledge

Tech mindset

Job description

ELIGIBILITY SPECIALIST – PERSONAL INJURY - CHARLESTOWN– 12-MONTH CONTRACT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of the Eligibility Specialist role is to ensure accurate and timely eligibility determinations for mental health claims, while maintaining clear and effective communication with all relevant stakeholders and adhering to applicable regulations and guidelines.

About the role

Deliver high-quality, accurate, and timely eligibility reviews and decisions while ensuring compliance with legislated timeframes, privacy standards, and Allianz guidelines.

Enhance decision-making quality, written communication, and adherence to legal requirements to improve the sustainability of adverse decisions and reduce unnecessary claims investigations.

Uphold data integrity and professionalism in all communications, while identifying and implementing process improvements to enhance efficiency and support tools.

Continuously develop technical and professional expertise through on-the-job training and relevant courses.

About you

Strong technical Workers Compensation experience and/or strong legal/Employee relations experience

Strong attention to detail.

Strong professional written and verbal communication skills.

Ability to analyse and evaluate complex information to make sound, data-driven decisions while ensuring accuracy, compliance with regulations, and alignment with organizational objectives.

Knowledge of relevant regulations and legislation.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to @allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow.www.allianz.com.au/careers