Acting Eligibility Specialist

Allianz; Newcastle-Maitland; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid work

Career development

Employee share program

Product discounts

Job summary

Allianz is seeking an Eligibility Specialist – Personal Injury in Charlestown for a 12-month contract. The role focuses on accurate eligibility determinations for mental health claims, with proactive stakeholder communication and strict adherence to privacy and regulatory requirements.

You will deliver timely eligibility reviews, improve decision quality, and uphold data integrity while identifying efficiency improvements.

Qualifications

• Experience in Workers' Compensation or strong legal/employee relations knowledge.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to analyse complex information and make data-driven decisions.
• Solid knowledge of relevant regulations and legislation.
• Interest in leveraging new technologies to stay ahead in a digital landscape.

Responsibilities

• Deliver high-quality eligibility reviews and timely decisions within legislative timeframes and privacy standards.
• Enhance the quality of decisions and written communications while ensuring regulatory compliance.
• Maintain data integrity and professional communications, identifying process improvements.
• Continue developing technical and professional skills through training and courses.

Skills

Workers Comp exp

Legal/ER exp

Attention to detail

Communication skills

Regulatory knowledge

Tech-savvy

Job description

ELIGIBILITY SPECIALIST – PERSONAL INJURY - CHARLESTOWN– 12-MONTH CONTRACT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of the Eligibility Specialist role is to ensure accurate and timely eligibility determinations for mental health claims, while maintaining clear and effective communication with all relevant stakeholders and adhering to applicable regulations and guidelines.

About the role

• Deliver high-quality, accurate, and timely eligibility reviews and decisions while ensuring compliance with legislated timeframes, privacy standards, and Allianz guidelines.
• Enhance decision-making quality, written communication, and adherence to legal requirements to improve the sustainability of adverse decisions and reduce unnecessary claims investigations.
• Uphold data integrity and professionalism in all communications, while identifying and implementing process improvements to enhance efficiency and support tools.
• Continuously develop technical and professional expertise through on-the-job training and relevant courses.

About you

• Strong technical Workers Compensation experience and/or strong legal/Employee relations experience
• Strong attention to detail.
• Strong professional written and verbal communication skills.
• Ability to analyse and evaluate complex information to make sound, data-driven decisions while ensuring accuracy, compliance with regulations, and alignment with organizational objectives.
• Knowledge of relevant regulations and legislation.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’***************@gmail.com’” or ’***************@yahoo.com’, it is not from Allianz and may likely be a scam.

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

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