Electrical 2Ic

Electrical 2Ic; Melbourne; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Generous staff discounts

Attractive commission based structures

Fantastic incentive based promotions

Career progression support network

Job summary

Harvey Norman Springvale Electrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you will work within a retail environment, showing strong electrical product knowledge to support queries and driving sales with a motivated team. You will have experience in retail management, a track record of high sales performance, and the ability to coach and lead other team members while delivering outstanding

Qualifications

• Experience in a customer-focused retail business.
• High level of electrical product knowledge to support customer queries.
• Experience in retail management with a strong sales track record.
• Ability to coach, lead and motivate an enthusiastic team.
• Excellent communication and customer service skills.

Responsibilities

• Maximise sales and coach the sales team to achieve targets.
• Lead and motivate an enthusiastic team to deliver great service.
• Provide exceptional customer-focused problem solving and timely service.

Skills

Customer service

Retail sales

Team leadership

Electrical product knowledge

Communication skills

Job description

Job Description

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Springvale Electrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of Electrical product knowledge to support customer queries
• Experience in retail management with an excellent sales track record
• Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment