ELECTRICAL 2IC

Harvey Norman Ltd; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous staff discounts

Attractive commission based structures

Fantastic incentive promotions

Career progression support

Job summary

Harvey Norman Springvale Electrical Team is seeking a passionate 2IC to deliver Great Service, Always! to customers.

You will assist with retail management, provide exceptional customer service and lead a team to achieve store targets in a fast-paced home and lifestyle retail environment. The role requires experience in customer-focused retail, strong product knowledge across electrical categories, and a commitment to delivering best outcomes for customers.

Qualifications

• Must have a passion for retail and customer service excellence.
• Motivated, results-driven with outstanding communication.
• Enjoy working in a team environment and coaching others.

Responsibilities

• Deliver great service and solutions to customers.
• Support retail management with coaching and team motivation.
• Maximise sales and achieve store targets with a customer-first approach.
• Balance workload and tasks to meet customer needs and store goals.

Skills

Retail management

Customer service

Team leadership

Electrical product knowledge

Sales targets

Job description

Job no: 577076
Work type: Full Time
Location: Springvale
Categories: Sales

• Full TimePosition
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman SpringvaleElectrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of Electrical product knowledge to support customer queries
• Experience in retail management with an excellent sales track record
• Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 27 Oct 2026 AUS Eastern Daylight Time