ELECTRICAL 2IC

Harvey Norman Global Pty Limited; Melbourne; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Generous staff discounts

Attractive commission-based structures

Incentive-based promotions

Career progression and development

Job summary

Harvey Norman Springvale Electrical Team is seeking a passionate 2IC to deliver Great Service, Always! to customers. You will use your retail management experience to maximise sales and coach a team in a fast-paced home and lifestyle environment.

Join a trusted national brand with career progression and generous staff discounts, while enjoying commission-based incentives and promotional opportunities that reward performance.

Qualifications

• Experience in customer-focused retail business.
• High level of Electrical product knowledge to support queries.
• Experience in retail management with an excellent sales track record.
• Ability to coach, lead and motivate an enthusiastic team.
• Flexibility across trading hours including weekends and public holidays.

Responsibilities

• Deliver great service to customers and drive sales.
• Lead and motivate the electrical team to achieve targets.
• Balance customer needs with day-to-day tasks and store priorities.
• Resolve customer complaints and provide quick, accurate solutions.

Skills

Customer service

Retail leadership

Job description

Job no: 577076
Work type: Full Time
Location: Springvale
Categories: Sales

• Full TimePosition
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman SpringvaleElectrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of Electrical product knowledge to support customer queries
• Experience in retail management with an excellent sales track record
• Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 27 Oct 2026 AUS Eastern Daylight Time