Floor Manager - Electrical

Harvey Norman; City of Greater Bendigo; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Generous staff discounts

Career pathway opportunities

Attractive commission structures

Incentive-based promotions

Career progression support network

Rewarding environment

Flexible and positive work environment

Job summary

Harvey Norman in Bendigo is seeking a hands-on 2IC for the Electrical Team to deliver great customer service and meet sales targets. You will support the store leadership, coach a dynamic team and drive sales while maintaining strong product knowledge.

The role requires flexibility across trading hours, with a focus on customer satisfaction and timely, accurate service. Generous staff discounts and career progression opportunities are on offer.

Qualifications

• Experience in customer-focused retail business.
• Electrical product knowledge to support customer queries.
• Retail management experience with a strong sales track record.
• Ability to coach and motivate a team.
• Strong customer service and communication skills.
• Willingness to work across weekends and late nights.
• Passion for retail and achieving sales targets.

Responsibilities

• Assist with store leadership and overall team performance.
• Drive sales and customer service excellence.
• Coach and motivate the sales team to meet targets.
• Resolve customer inquiries and complaints promptly.
• Ensure smooth operations across trading hours.

Skills

Retail passion

Customer service

Communication skills

Team environment

Electrical product knowledge

Retail management

Sales coaching

Problem solving

Customer complaints handling

Sales targets

Flexible hours

Tools

Electrical products knowledge

Job description

• Full timePosition


• Guaranteed base earnings + attractive commission


• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman BenidigoElectrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail


• Be highly motivated and results driven person with outstanding customer service and communication skills


• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business


• A high level of Electrical product knowledge to support customer queries


• Experience in retail management with an excellent sales track record


• Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team


• Ability to service your customers while managing work tasks around their needs


• Going above and beyond to provide exceptional customer focused problem solving
  
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services


• Passion to exceed store sales targets


• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts


• . Career pathway opportunities


• Attractive commission based structures


• Fantastic incentive based promotions


• Harvey Norman is a strong advocate of career progression with a wide support network for professional development


• An environment where good performance is recognised and rewarded


• A flexible and positive work environment