Electrical Retail Assistant - Harvey Norman

Harvey Norman; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Generous staff discounts

Attractive commission based structures

Fantastic incentive based promotions

Career progression within HarveyNorman

Job summary

Harvey Norman Springvale Electrical Team in Melbourne is seeking a passionate 2IC to help deliver Great Service, Always! to customers. The role requires understanding of retail management, home solutions and a customer-first approach.

You will work with a team to maximise sales, coach colleagues, and ensure exceptional service across trading hours, including weekends. Generous staff discounts and commission-based earnings are offered within a supportive national brand.

Qualifications

• Passion for retail and customer focus.
• Experience in retail management with sales track record.
• Ability to coach and motivate a team.

Responsibilities

• Lead and motivate an enthusiastic team to deliver Great Service, Always!
• Maximise sales and provide coaching to team members
• Serve customers while balancing work tasks around their needs and timelines

Skills

Retail management

Customer service

Sales targets

Team leadership

Job description

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Springvale Electrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of Electrical product knowledge to support customer queries
• Experience in retail management with an excellent sales track record
• Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment