EL1 Assistant Director, Service delivery - Robina

Job Q; Gold Coast City; Hybrid; AUD 94,000 - 128,000; Full time

Benefits offered by this job

Weekly pay

Hybrid work model

Work-from-home flexibility

Job summary

Job Q in Australia seeks an EL1 Assistant Director, Service Delivery to lead a safeguarding team, manage workflow and risk, and provide strategic guidance on complex cases. You will work with senior stakeholders and executives to deliver participant-centered outcomes.

The role offers hybrid work in Robina, a competitive daily rate, weekly pay, and the potential for extension or permanency within a major Federal Agency.

Qualifications

• Strong leadership experience delivering complex operational or service delivery outcomes, including workforce planning and performance management.
• Ability to provide direction and exercise sound judgement on complex, high-risk matters.
• Strong stakeholder engagement, influencing and negotiation across management levels.
• Experience leading continuous improvement within complex environments.
• Excellent written and analytical capability with data-driven decision making.

Responsibilities

• Lead a high-performing safeguarding team, overseeing workflow and performance.
• Provide strategic advice on safeguarding matters and emerging participant risks.
• Build relationships across operational teams, executives and stakeholders.
• Use data and reporting to monitor performance and support decision-making.
• Lead continuous improvement across safeguarding operations and governance.

Skills

Leadership

Stakeholder engagement

Analytical capability

Data reporting

Change management

Job description

#### EL1 Assistant Director, Service delivery - RobinaRobina, QLD 4226Full Time#### Job descriptionEL1 Assistant Director, Service Delivery EL1 Assistant Director, Service DeliveryReasons to Apply - At a GlanceAustralian Citizenship is required.· An opportunity to lead a specialist team supporting participant safeguarding and risk response.· Contribute to meaningful service delivery outcomes within a major Federal Government agency.· Join a growing Federal Government agency with a strong focus on operational excellence and career development.· Enjoy flexibility and stability with a hybrid working model, competitive daily rate, and potential for extension or permanency.Your New Company This Federal Government agency delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and supporting participants to achieve their goals. This opportunity sits within a specialist safeguarding function focused on strengthening the agency's response to participant risk and delivering consistent, participant-centred outcomes.Your New Role You will be responsible for:· Lead a high-performing safeguarding team, overseeing workflow, capacity, performance and the prioritisation of advice and risk assessment requests.· Provide strategic advice and guidance on complex safeguarding matters, emerging participant risks and sensitive or high-risk cases.· Build strong relationships across operational teams, senior executives and key stakeholders, escalating critical issues and providing clear, considered advice where required.· Use data, reporting and management insights to monitor performance, identify emerging risks and support informed decision-making.· Lead continuous improvement across safeguarding operations, including strengthening guidance, procedures, governance frameworks and overall organisational capability.What You Will Need to Succeed The successful applicant will demonstrate:· Strong leadership experience delivering complex operational or service delivery outcomes, including workforce planning, workflow allocation, performance management and prioritisation.· Proven ability to provide direction and exercise sound judgement across complex, sensitive or high-risk matters, working independently to drive outcomes.· Strong stakeholder engagement, influencing and negotiation skills, with experience working effectively across operational, senior management and executive levels.· Demonstrated experience leading continuous improvement, business improvement or organisational change within complex environments.· Excellent written and analytical capability, with experience using data and reporting to monitor performance, identify improvement opportunities and prepare strategic advice, guidance and executive-level materials.The Logistics · Contract initially through until December 31st, 2027· Hybrid working arrangement.· Daily rate of $602.55 per day + super.· Opportunities in Robina, QLD.· Australian Citizenship is required.What You'll Get in Return · An opportunity to progress your career with a large Federal Government agency.· Work-from-home flexibility.· A positive and open working culture.· Weekly pay cycle.· Online timesheet submission and approval.· Nominated superannuation fund.What You Need to Do Now If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to . Please include a short summary outlining your suitability for the role. Please click here to apply.Login is optional, you may send application via email