EL1 Assistant Director - Service Delivery

Talent Corp; Sydney; On-site; AUD 96,000 - 126,000; Full time

Job summary

Talent International is recruiting for an EL1 Assistant Director – Service Delivery to work for a Federal Government client in Parramatta. This 12 months contract with extension prospects pays $602.55 per day + Super and involves 7.6 hours per day (38 per week).

You will lead a small team, provide strategic advice and develop guidance to support effective service delivery, with a focus on safeguarding, stakeholder engagement and operational improvement.

Qualifications

• Experience leading safeguarding advice coordination and safeguarding teams.
• Proven ability to manage workflow, capacity and performance for service delivery.
• Ability to provide leadership on complex safeguarding matters and participant risks.
• Strong stakeholder management across operational and executive levels.
• Experience driving continuous improvement in safeguarding capability.

Responsibilities

• Build and maintain relationships with key stakeholders to support service delivery.
• Provide strategic advice on participant pathways and processes within SAP CRM and PACE.
• Drive improvements in access and planning processes and advise on systems.
• Identify and escalate critical issues through regular reporting to senior management.
• Lead a small team responsible for developing operational guidance, letters and knowledge articles.
• Manage competing priorities, allocate resources and advise executives on capacity and deliverables.
• Provide timely, considered advice to multidisciplinary teams, the Board, Ministers and government departments.

Skills

Leadership

Stakeholder management

Safeguarding

Risk assessment

Operational improvement

Team leadership

Tools

SAP CRM

PACE

Job description

Talent International is currently recruiting for an EL1 Assistant Director – Service Delivery to work for one of our Federal Government clients at Parramatta. The position is a 12 months contract with the possibility of extension. The role pays $602.55 per day + Super.

7.6 hours per day and 38 hours per week

This opportunity suits an experienced leader with strong stakeholder engagement, safeguarding and operational improvement capabilities. You will lead a small team, provide strategic advice and develop guidance to support effective service delivery.

Key Responsibilities

• Build and maintain relationships with key stakeholders to develop collaborative guidance supporting service delivery.
• Provide strategic advice on participant pathways, specific participant cohorts and technical processes within SAP CRM and PACE business systems.
• Drive improvements in access and planning processes, providing expert advice to internal and external stakeholders.
• Identify and escalation critical issues through regular reporting to senior management.
• Lead a small team responsible for developing operational guidelines, letters and knowledge articles.
• Manage competing priorities, allocate resources and advise executives on team capacity, scope and progress against key deliverables.
• Provide timely, considered advice to multidisciplinary teams, executives, the Board, the Minister and other Australian Government departments.

Responsibilities reflect current priorities and may change over time.

Essential Criteria

• Demonstrated ability to lead a high-performing team responsible for safeguarding advice coordination, risk assessment and operational support.
• Experience managing workflow allocation, team capacity and performance to ensure timely and effective service delivery.
• Ability to provide leadership and guidance on complex safeguarding matters and emerging participant risks.
• Strong stakeholder management and influencing skills across operational and executive levels.
• Demonstrated ability to drive continuous improvement and strengthen organisational safeguarding capability.

Desirable criteria

• Knowledge of participant safeguarding principles, risk management frameworks and the disability services operating environment.
• Experience using data and reporting to monitor performance, inform decisions and identify improvement opportunities.
• Experience developing operational guidance, business processes, frameworks or governance arrangements.
• Experience leading projects, business improvement initiatives or organisational change.