EL1 Assistant Director - Service Delivery

Randstad - Finance & Accounting; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Job summary

Randstad, on behalf of a prominent Federal Government client in the disability sector, seeks an Assistant Director, Service Delivery (EL1) to lead safeguarding and operational advisory services. You will drive intake, prioritisation and workflow allocations to deliver timely, participant-centred outcomes.

You will oversee a high-performing team, navigate complex safeguarding matters, and report to senior management on risks and improvements. Australian citizenship is required.

Qualifications

• Experience leading complex safeguarding or services teams.
• Ability to interpret governance, policy and legislative frameworks.
• Proven capability to coordinate intake, prioritisation and workflows.
• Strong stakeholder engagement and executive-level communication.
• Demonstrated use of data to drive service improvements.
• Knowledge of government decision-making processes and risk controls.

Responsibilities

• Lead and coach a team responsible for safeguarding advice coordination and risk assessment.
• Provide strategic guidance on participant pathways and SAP CRM/PACE processes.
• Support business improvement in access, planning and stakeholder engagement.
• Oversee workload allocation, capacity planning and performance management.
• Deliver leadership on complex safeguarding matters and risk monitoring.
• Help develop operational guidance and governance to strengthen safeguarding capability.

Skills

Leadership

Stakeholder engagement

Safeguarding expertise

Risk management

Continuous improvement

Data-driven decision making

Tools

SAP CRM

PACE

Job description

• Senior Role, Disability Sector
• Service Delivery - Participant Pathways
• Fed Gov, 12 month contract

Are you an experienced service delivery leader who wants to make an impact on a national scale by safeguarding vulnerable participants' pathways and operational advisory services?

I am currently partnering with a prominent Federal Government client in the disability sector with an exciting and specialised role of Assistant Director, Service Delivery (EL1). This is a critical role within the Safeguarding Advisory Team (SAT).

About the Opportunity

In this pivotal role, you will be accountable to deliver high-quality outcomes across safeguarding advice, operational coordination, and risk monitoring functions. You will lead a team responsible for managing intake, prioritisation, and workflow allocations to ensure the delivery of timely, consistent, and participant-centred safeguarding outcomes. In this role, you will provide guidance on complex safeguarding matters and emerging participant risks while actively driving continuous improvement across the agency.

Key Responsibilities:

• Lead, coach, and manage a team responsible for safeguarding advice coordination, risk assessment, and operational support.
• Providing strategic advice about the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
• Providing support to drive business improvement in access and planning processes including expert advice to internal and external stakeholders.
• Oversee workflow allocation, team capacity, intake prioritisation, and performance to ensure timely and effective service delivery.
• Provide expert leadership and guidance on complex, sensitive safeguarding matters and emerging participant risks and raising awareness of critical issues through regular reporting to senior management.
• Drive continuous improvement and operational assurance by supporting the development of operational guidance, frameworks, and business processes that strengthen organisational safeguarding capability.

Ideally you will possess:

• Proven Leadership & Workflow Oversight: Demonstrated ability to lead and develop a high-performing team, effectively managing capacity, priorities, and performance to deliver complex outcomes.
• Safeguarding & Risk Expertise: Strong capability to navigate complex safeguarding matters, risk assessments, and associated risk management frameworks within the disability sector.
• Stakeholder Engagement & Influencing: High-level communication and interpersonal skills, with a track record of building collaborative relationships and influencing across diverse operational and executive forums.
• Continuous Improvement & Framework Design: Experience developing operational guidance, business processes, or governance arrangements, as well as leading business improvement initiatives or organisational change.
• Data-Informed Decision-Making: Experience utilising data and management reporting to track performance, inform decision-making, and identify opportunities for improvement.
• Sector & Legislative Knowledge: Understanding of safeguarding principles, relevant legislative frameworks, and government decision-making processes.

You Must be an Australian Citizen to be eligible for this position

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.