EL1 Assistant Director - Service Delivery

Talent; Parramatta; On-site; AUD 96,000 - 126,000; Full time

Job summary

Talent is seeking an experienced Assistant Director – Service Delivery to lead its Safeguarding Advisory Team in Parramatta. This senior role focuses on coordinating safeguarding services, risk monitoring, and participant-centred outcomes for people with disability.

You will report to the Director of Service Delivery and guide staff and processes to improve response quality and timeliness. You will oversee strategic and operational safeguarding advice, manage resources, and develop frameworks to

Qualifications

• Experience leading teams to deliver complex outcomes.
• Hybrid working environment preferred.
• Strong stakeholder communication and influencing skills.
• Knowledge of disability services and safeguarding.
• Familiarity with government frameworks.

Responsibilities

• Oversee the intake, prioritisation and allocation of safeguarding advice requests, aligning resources with demand.
• Lead, coach and develop a small team, managing performance and delivery against key priorities.
• Build and maintain productive relationships with internal and external stakeholders.
• Provide strategic and operational advice on participant pathways, specific participant cohorts and service delivery processes.
• Monitor risks and emerging issues, escalating critical matters through clear reporting to senior management.
• Contribute to strategic planning, operational assurance and the development of safeguarding frameworks, procedures and initiatives.
• Drive continuous improvement across access, planning and service delivery processes.
• Oversee the delivery of guidance materials, correspondence and knowledge articles.
• Prepare considered advice and briefings for senior executives and other key stakeholders.

Skills

Team leadership

Stakeholder engagement

Legislation knowledge

Risk assessment

Process improvement

Coaching staff

Empathy

Hybrid working

Tools

SAP CRM

PACE

Job description

Assistant Director – Service Delivery (EL1)
Location: Parramatta
Contract: Initial 12 months

Daily Rate: $602.55 p/day + super

• Lead a specialist team supporting participant safeguarding.
• Drive operational coordination, risk monitoring and service improvement.
• Build strong stakeholder relationships within a federal government agency.

Our client is seeking an experienced Assistant Director – Service Delivery to join its Safeguarding Advisory Team. This is an opportunity to lead complex work that strengthens safeguarding capability and supports timely, consistent and participant-centred outcomes for people with disability.

Reporting to the Director of Service Delivery, you will provide strategic leadership across operational coordination, safeguarding advice and risk monitoring. You will manage team priorities and resources, provide advice on sensitive matters and contribute to frameworks and procedures that improve the response to participant risk.

Key responsibilities

• Oversee the intake, prioritisation and allocation of safeguarding advice requests, aligning resources with demand.
• Lead, coach and develop a small team, managing performance and delivery against key priorities.
• Build and maintain productive relationships with internal and external stakeholders.
• Provide strategic and operational advice on participant pathways, specific participant cohorts and service delivery processes.
• Monitor risks and emerging issues, escalating critical matters through clear reporting to senior management.
• Contribute to strategic planning, operational assurance and the development of safeguarding frameworks, procedures and initiatives.
• Drive continuous improvement across access, planning and service delivery processes.
• Oversee the delivery of guidance materials, correspondence and knowledge articles.
• Prepare considered advice and briefings for senior executives and other key stakeholders.

About you

You are an experienced leader who brings sound judgement, strong organisational skills and a commitment to participant-centred service delivery. You can navigate sensitive issues, balance competing priorities and translate complex information into clear, practical advice.

You will bring:

• Experience leading teams to deliver complex outcomes, ideally in a hybrid working environment.
• Strong stakeholder engagement, communication, negotiation and influencing skills.
• Extensive knowledge of legislative frameworks, government decision-making processes and agency guidelines.
• The ability to assess risks, analyse information and make timely, evidence-based decisions.
• Experience improving operational processes and supporting quality assurance.
• A proactive approach to coaching, developing staff and maintaining high performance standards.
• The ability to handle confronting information and challenging conversations with empathy and professionalism.

Knowledge of disability services, participant safeguarding and systems such as SAP CRM or PACE would be advantageous.