EL1 Assistant Director, Service Delivery (12-Month Contract)

Talent Corp; Sydney; On-site; AUD 96,000 - 126,000; Full time

Job summary

Talent International is recruiting for an EL1 Assistant Director – Service Delivery to work for a Federal Government client in Parramatta. This 12 months contract with extension prospects pays $602.55 per day + Super and involves 7.6 hours per day (38 per week).

You will lead a small team, provide strategic advice and develop guidance to support effective service delivery, with a focus on safeguarding, stakeholder engagement and operational improvement.

Qualifications

• Experience leading safeguarding advice coordination and safeguarding teams.
• Proven ability to manage workflow, capacity and performance for service delivery.
• Ability to provide leadership on complex safeguarding matters and participant risks.
• Strong stakeholder management across operational and executive levels.
• Experience driving continuous improvement in safeguarding capability.

Responsibilities

• Build and maintain relationships with key stakeholders to support service delivery.
• Provide strategic advice on participant pathways and processes within SAP CRM and PACE.
• Drive improvements in access and planning processes and advise on systems.
• Identify and escalate critical issues through regular reporting to senior management.
• Lead a small team responsible for developing operational guidance, letters and knowledge articles.
• Manage competing priorities, allocate resources and advise executives on capacity and deliverables.
• Provide timely, considered advice to multidisciplinary teams, the Board, Ministers and government departments.

Skills

Leadership

Stakeholder management

Safeguarding

Risk assessment

Operational improvement

Team leadership

Tools

SAP CRM

PACE

Job description

Talent International is recruiting for an EL1 Assistant Director – Service Delivery to work for a Federal Government client in Parramatta. This 12 months contract with extension prospects pays $602.55 per day + Super and involves 7.6 hours per day (38 per week).

You will lead a small team, provide strategic advice and develop guidance to support effective service delivery, with a focus on safeguarding, stakeholder engagement and operational improvement.