Senior Service Delivery Lead – Safeguarding & Outcomes

Talent; Sydney; On-site; AUD 96,000 - 126,000; Full time

Job summary

Talent is seeking an experienced Assistant Director - Service Delivery (EL1) to join its Safeguarding Advisory Team in New South Wales. The role leads a specialist team and oversees safeguarding advice, risk monitoring and service delivery improvements to ensure timely, participant-centred outcomes for people with disability.

Reporting to the Director of Service Delivery, you will manage priorities, coordinate resources, provide strategic advice on participant pathways and build strong

Qualifications

• Experience leading teams to deliver complex safeguarding outcomes.
• Strong stakeholder engagement, negotiation and influencing skills.
• Extensive knowledge of legislative frameworks and agency guidelines.
• Ability to assess risks and make timely, evidence-based decisions.
• Experience improving operational processes and quality assurance.
• Coaching and developing staff with a focus on high performance.

Responsibilities

• Oversee the intake, prioritisation and allocation of safeguarding advice requests, aligning resources with demand.
• Lead, coach and develop a small team, managing performance and delivery against key priorities.
• Build and maintain productive relationships with internal and external stakeholders.
• Provide strategic and operational advice on participant pathways, specific participant cohorts and service delivery processes.
• Monitor risks and emerging issues, escalating critical matters through clear reporting to senior management.
• Contribute to strategic planning, operational assurance and the development of safeguarding frameworks, procedures and initiatives.
• Drive continuous improvement across access, planning and service delivery processes.
• Oversee the delivery of guidance materials, correspondence and knowledge articles.
• Prepare considered advice and briefings for senior executives and other key stakeholders.

Skills

Team leadership

Stakeholder engagement

Risk monitoring

Policy & frameworks

Analytical thinking

Communication

Tools

SAP CRM

PACE

Job description

Talent is seeking an experienced Assistant Director - Service Delivery (EL1) to join its Safeguarding Advisory Team in New South Wales. The role leads a specialist team and oversees safeguarding advice, risk monitoring and service delivery improvements to ensure timely, participant-centred outcomes for people with disability.

Reporting to the Director of Service Delivery, you will manage priorities, coordinate resources, provide strategic advice on participant pathways and build strong