Onsite POS & Payments Field Technician

Smartpay; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Shift4, formerly Smartpay, is a leader in commerce-enabling technology. The Field Support Technician - POS & Payments role is based in our CBD office and requires customer onsite visits across Sydney metro and regional areas to ensure the best possible experience.

You will set up POS hardware and software, troubleshoot issues, train customers and internal teams, and translate technical information for both technical and non-technical audiences. 2+ years in user support is required.

Qualifications

• 2+ years' experience in user support and troubleshooting hardware and software.
• Experience with POS systems and payment terminals preferred.
• Comfort with on-site customer visits in Sydney metro.

Responsibilities

• Setting up and configuring POS and terminal hardware and software, ensuring proper connectivity and functionality
• Troubleshooting and resolving technical issues related to hardware and software
• Providing training to customers and internal teams
• Effectively communicating technical information to both technical and non-technical audiences

Skills

Troubleshooting

Customer service mindset

POS systems

On-site support

Communication

Tools

POS hardware

POS software

Job description

Shift4, formerly Smartpay, is a leader in commerce-enabling technology. The Field Support Technician - POS & Payments role is based in our CBD office and requires customer onsite visits across Sydney metro and regional areas to ensure the best possible experience.

You will set up POS hardware and software, troubleshoot issues, train customers and internal teams, and translate technical information for both technical and non-technical audiences. 2+ years in user support is required.