Efficient Office Admin | CRM & Dispatch Support

Soak Tank Australia; Gold Coast City; On-site; AUD 45,000 - 60,000; Full time

Job summary

Soak Tank Australia on the Gold Coast is seeking an organized Office Administrator to support daily operations. You will answer phones, handle customer emails, log jobs in CRM, and coordinate with technicians to ensure timely service.

You will create shipping labels, track freight, coordinate interstate repairs, set up new accounts and perform daily CRM tasks. School-hours work is possible, with 8 am–4 pm hours Monday to Thursday and potential extension in early 2027.

Qualifications

• Organised and detail-oriented.
• Self-motivated with problem-solving mindset.
• Experience using Microsoft Office.

Responsibilities

• Answering the phone and speaking with customers.
• Replying to emails from customers.
• Logging jobs into our CRM and notifying technicians about the jobs.
• Creating shipping labels for products and parts, ensuring they go out on time.
• Following up with freight, electrical, and other companies regarding issues.
• Coordinating interstate/rural repairs with electricians, ensuring electricians are receiving necessary parts and jobs are completed in a timely manner.
• Communicating with the team to allocate Soak Tank installs/pick ups.
• New account setups, ensure details are entered correctly.
• Daily CRM tasks.

Skills

Customer service

Organization

Microsoft Office

Tools

CRM system

Job description

Soak Tank Australia on the Gold Coast is seeking an organized Office Administrator to support daily operations. You will answer phones, handle customer emails, log jobs in CRM, and coordinate with technicians to ensure timely service.

You will create shipping labels, track freight, coordinate interstate repairs, set up new accounts and perform daily CRM tasks. School-hours work is possible, with 8 am–4 pm hours Monday to Thursday and potential extension in early 2027.