Education Tech Implementation Consultant

Global payments; Sydney; On-site; AUD 115,000 - 125,000; Full time

Benefits offered by this job

Flexible work arrangements

18 weeks parental leave

Women in Digital membership

Birthday/leave provisions

Employee Assistance Program

Job summary

Global Payments is guiding Sentral, a school management platform, through successful deployments for high-value schools in Australia. The Implementation Consultant will lead client engagements, configure systems, and provide training and ongoing support to maximise software adoption.

You will collaborate with stakeholders, manage data migrations, test configurations, and define tailored solutions, ensuring go-live readiness and post-implementation success.

Qualifications

• Minimum 3 years' experience in a technical implementation role.
• Proven consultancy experience within a vendor environment.
• Strong organisational and multitasking abilities.
• Excellent consultation, negotiation, and problem-solving skills.
• Sound understanding of business processes and workflows.
• Demonstrated troubleshooting skills and logical thinking.
• Ability to work autonomously and with accountability.
• Working with Children Check is required.

Responsibilities

• Consult with clients to ensure a successful implementation of Sentral products and services.
• Collaborate with stakeholders to gather requirements, configure systems, conduct user acceptance testing, troubleshoot issues, and provide post-implementation support.
• Coordinate onboarding activities, including data migration and integration of supplementary applications.
• Conduct discovery sessions to understand and document customer needs and design tailored solutions.
• Deliver and implement software solutions, ensuring seamless integration and configuration.
• Work with the technical team to customise solutions based on client requirements.
• Guide customers through onboarding, testing, and go-live.
• Develop and deliver documentation for end-users on functionalities, best practices, and troubleshooting.
• Conduct thorough testing and quality assurance on software applications.
• Perform other duties as reasonably requested by Sentral.

Skills

Client engagement

Project management

Technical implementation

Communication

Problem solving

Autonomy

Education

Technical background

Understanding of PM frameworks

Foundational PM principles

Job description

Global Payments is guiding Sentral, a school management platform, through successful deployments for high-value schools in Australia. The Implementation Consultant will lead client engagements, configure systems, and provide training and ongoing support to maximise software adoption.

You will collaborate with stakeholders, manage data migrations, test configurations, and define tailored solutions, ensuring go-live readiness and post-implementation success.