Implementation Consultant

Global Payments; Willoughby City Council; On-site; AUD 115,000 - 125,000; Full time

Benefits offered by this job

Flexible work arrangements

18 weeks parental leave

Women in Digital membership

Birthday/leave/wellbeing

Employee Assistance Program

Global career development

Salary sacrifice & ESPP

Job summary

Global Payments seeks an experienced Implementation Consultant to lead deployment of the Sentral School Management Platform for high-value Australian schools. You will manage client engagement, configuration, training, and ongoing support to ensure smooth adoption and optimal utilisation of the software.

The role requires strong technical understanding, excellent communication, and the ability to drive projects on time. Prior experience in complex deployments and data migration is essential.

Qualifications

• Minimum 3 years' experience in a technical implementation role.
• Proven consultancy experience within a vendor environment.
• Strong organisational and multitasking abilities.
• Excellent consultation, negotiation, and problem-solving skills.
• Sound understanding of business processes and workflows.
• Demonstrated troubleshooting skills and logical thinking.
• Ability to work autonomously and with accountability.

Responsibilities

• Consult with clients to ensure a successful implementation of Sentral products and services.
• Collaborate with stakeholders to gather requirements, configure systems, conduct user acceptance testing, troubleshoot issues, and provide post-implementation support.
• Coordinate critical onboarding activities, including data migration and integration of supplementary applications, ensuring readiness for success.
• Conduct thorough discovery sessions to understand and document customer needs and design tailored solutions.
• Deliver and implement software solutions, ensuring seamless integration and configuration.
• Work closely with the technical team to customise solutions based on specific client requirements.
• Guide customers through onboarding, testing, and go-live.
• Develop and deliver comprehensive documentation to educate end-users on application functionalities, best practices, and troubleshooting techniques.
• Conduct thorough testing and quality assurance on software applications, including functional, regression, and performance testing.

Skills

Technical impl

Vendor consultancy

Organisational skills

Negotiation

Troubleshooting

Autonomy

Job description

Who we are

Global Payments is comprised of leading service providers like Ezidebit, eWAY, Storman and Sentral and Pigeon Hole Services who deliver a broad range of technology solutions that help all-sized businesses innovate and grow. We bring the power of software and complexity of payments together and make it simple. This role is aligned to Sentral, a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia.

About the Role

The Implementation Consultant acts as a key liaison between our business and customers, focusing on the successful deployment of our School Management Platform. This role involves direct client engagement, configuration, training, and ongoing support to ensure smooth adoption and optimal utilisation of our software. The ideal candidate will work closely with high-value schools to facilitate complex deployments, address issues, and maximise the benefits of our solution.

Roles and Responsibilities

• Consult with clients to ensure a successful implementation of Sentral products and services.
• Collaborate with stakeholders to gather requirements, configure systems, conduct user acceptance testing, troubleshoot issues, and provide post-implementation support.
• Coordinate critical onboarding activities, including data migration and integration of supplementary applications, ensuring readiness for success.
• Conduct thorough discovery sessions to understand and document customer needs and design tailored solutions.
• Deliver and implement software solutions, ensuring seamless integration and configuration.
• Work closely with the technical team to customise solutions based on specific client requirements.
• Guide customers through onboarding, testing, and go-live.
• Develop and deliver comprehensive documentation to educate end-users on application functionalities, best practices, and troubleshooting techniques.
• Conduct thorough testing and quality assurance on software applications, including functional, regression, and performance testing.
• Perform other duties as reasonably requested by Sentral.

Salary

The salary range for this role is $115, 000 - $125, 000 base + superannuation.

About You

We’re looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us. You’re an experienced Implementation Consultant or Project Manager who thrives in dynamic, client-facing roles. With strong technical understanding and excellent communication skills, you know how to bring people on the journey, solve problems before they elevate, and ensure every project stays on track.

What You Will Bring

• Minimum 3 years' experience in a technical implementation role.
• Proven consultancy experience within a vendor environment.
• Strong organisational and multitasking abilities.
• Excellent consultation, negotiation, and problem-solving skills.
• Sound understanding of business processes and workflows.
• Demonstrated troubleshooting skills and logical thinking.
• Ability to work autonomously and with accountability.

Working with Children Check

Full work rights in Australia Ability to obtain a Working with Children Check Ability to obtain an Australian Federal Police Check

What Sets You Apart

• Education or technical background.
• Understanding and application of project management concepts and frameworks.
• Foundational knowledge of project management principles.
• Strong interpersonal and communication skills - Ability to build rapport quickly with your stakeholders.
• Professionalism and Responsibility - A professional personal presentation and a strong sense of responsibility are important for representing the company and ensuring successful project delivery.
• Customer-Centric Approach - A purpose-driven desire to achieve the best outcome for every project and a focus on providing high-quality service are essential.

OUR BENEFITS

• Flexible work arrangements that support your unique needs;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

Global Payments and Worldpay

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

At Global Payments

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27, 000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

Accommodations

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EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].