Expression of Interest: Specialist Technician - Victoria

The Good Guys; Victoria; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts across JB Hi-Fi and

Paid parental leave

Novated leasing

Job summary

JB Hi-Fi Group in Victoria is seeking a Specialist Technician to deliver on-site Level 1–2 desktop support, basic server administration and AV upkeep for schools. You will work in a dynamic, educational environment and play a key role in keeping classroom technology running smoothly.

Ideally you will hold a Certificate IV in IT Systems Administration (or equivalent), have strong networking knowledge, experience with Windows Server and Active Directory, and be comfortable travelling between sites.

Qualifications

• Certificate IV in IT Systems Administration or equivalent.
• Strong foundation in networking concepts (VLAN, DNS, DHCP, TCP/IP).
• Experience with Windows Server and basic server administration is preferred.

Responsibilities

• Provide Service Desk Level 1 and Level 2 support in line with client needs and hardware/software troubleshooting.
• Assist school staff and students with day-to-day technical needs.
• Maintain and support classroom technology including projectors, TVs, printers, and AV equipment.
• Assist Specialist Technician in execution and completion of tasks through to resolution.
• Provide local support for Notebooks for Teachers and Principals Program.
• Deploy system images including packaging, building, testing and updating in live environments.

Skills

Networking concepts

Troubleshooting

Customer service

Documentation

Education

Certificate IV in IT Systems Administration

Tools

Hyper-V

VMware

Windows Server

Active Directory

Group Policy

Job description

Expression of Interest: Specialist Technician - Victoria

• Casual
• Employment Type: Permanent Full Time

JB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licensing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Business also offers, in partnership with Telstra, a full suite of data and mobile services.

JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector.

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, and novated leasing.

Be part of a diverse, collaborative, and supportive team who are passionate about the work we do

Growth mindset culture with a focus on individual skills and career development

Continuous training opportunities with leading vendors – e.g. Lenovo, Cisco, Apple, HP, Microsoft.

Partnering with education Institutions around Victoria, JB Education helps place Specialist Technicians in Victorian schools where they play a key role in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support. The Specialist Technician is a mid-advanced level role and the perfect opportunity for those looking to expand and grow their IT Skills and Experience.

Key responsibilities include, but are not limited to:

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
• Assist school staff and students with their day-to-day technical needs and queries
• Maintain and support classroom technology including projectors, televisions, printers, speakers and other AV equipment
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
• Providing local support for the Notebooks for Teachers and Principals Program
• Deployment of system images including packaging, building, testing and updating in live environments
• Contribution to the technical documents of the school
• Participate in on-site installation of the overall system(s), both hardware and software
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

We are looking for someone who is friendly, approachable and thrives in both autonomous and team environments. Who has a curious mindset towards problem solving and excellent customer service skills.

You will also ideally possess:

• A certificate IV in IT Systems Administration (or equivalent industry certifications such as CompTIA, Microsoft, Cisco), at minimum
• Strong foundation in networking concepts (VLAN, DNS, DHCP, TCP/IP)

But don’t worry if you do not meet all the criteria! We value transferrable skills, not just experience and qualifications. We encourage you to apply, even if you don't meet all the job criteria.

• Experience with virtualisation technologies, with a strong preference for Hyper-V; exposure to VMware and other platforms, highly regarded
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Ability to work both independently and collaboratively within a team
• Proven problem-solving skills with the ability to manage issues through to resolution
• Experience with Active Directory, Group Policy, and general server administration
• Hands-on experience with hardware (servers, switches, wireless, firewalls), highly regarded
• Experience supporting end users, Service Desk environments, and BYOD setups
• Exposure to cloud platforms, MDM solutions, and device deployment (Windows, Apple, ChromeOS)
• Strong organisational and time management skills, with the ability to prioritise tasks effectively in a fast-paced environment
• A valid driver’s licence and access to a reliable vehicle are essential due to travel between sites
• Valid Victorian Working With Children Check (WWCC)
• Willingness to learn, adapt, and grow within a fast-paced environment
• Previous experience working in schools or education environments is highly desirable

The Expression of Interest (EOI) is a rolling, on-going recruitment that is designed to help applicants to find an opportunity that is best suited to them without having to apply to multiple roles, as well as allow them to select the areas around Victoria that are closest to them.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!