EdTech Pre-Sales Specialist — Sydney

Compass; Sydney; Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

PD budget

EAP

Parental leave

Team events

Employee referrals

Inclusive culture

Descripción de la vacante

Compass, a Sydney-based EdTech scale-up, is hiring a Pre-Sales Technical Specialist to join our Sales team. You will be the technical expert on calls, answer integrations, data flows, SSO, hosting, and security questions, ensuring schools feel confident in Inklass and Griddle.

Ideal candidates have 2+ years in IT in education, strong communications, and the ability to explain complex concepts to principals and business managers.

Formación

• 2+ years in an IT, systems or technical support role, ideally in a K-12 school, school system or government education setting.
• Strong understanding of software and IT systems, including APIs, integrations, data syncing and how cloud platforms connect.
• Working knowledge of identity and access solutions.
• The ability to explain technical concepts clearly to both IT departments and non-technical staff like Principals and Business Managers.
• Confidence to sit in sales meetings and engage with prospects to answer technical product questions, while the AE leads the conversation.

Responsabilidades

• Join sales calls as the technical expert - sit in on meetings run by AEs and answer technical questions about integrations, data flows, SSO, hosting and security.
• Answer technical questions during the sales process including responding to prospect and school IT queries by email and call, within agreed response times.
• Support the sales team - be the go-to person when AEs need a technical answer, and help them understand the intricacies of how our products work.
• Set up and support trial accounts including configuring trials, connecting them to school systems where needed, and fixing issues so trials run smoothly.
• Complete security and IT questionnaires. Filling in school IT, privacy and security assessments as part of the sales process, working with Product and Engineering on anything new.
• Learn our ecosystem - build deep knowledge of how Inklass and Griddle integrate with SIS, LMS, identity and other partner platforms.
• Help up skill the sales team. You'll work with sales enablement to build technical knowledge across the team, through FAQs, short guides and training sessions.
• Attend occasional events - join the team at conferences and industry events where schools want to speak with a technical expert.
• Hand over cleanly by passing technical requirements and trial details to our Onboarding team so new schools have a smooth transition onto the platform.

Conocimientos

IT support

SaaS integrations

Data flows

SSO

Clear communication

Sales collaboration

HubSpot

Herramientas

HubSpot CRM

Descripción del empleo

Compass, a Sydney-based EdTech scale-up, is hiring a Pre-Sales Technical Specialist to join our Sales team. You will be the technical expert on calls, answer integrations, data flows, SSO, hosting, and security questions, ensuring schools feel confident in Inklass and Griddle.

Ideal candidates have 2+ years in IT in education, strong communications, and the ability to explain complex concepts to principals and business managers.