Presales Engineer

4Twenty Consulting; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

4Twenty Consulting is partnering with a leading Australian EdTech SaaS company to hire a Pre-Sales Technical Specialist for its Sydney team. The role targets IT professionals in schools looking to transition into SaaS pre-sales.

You'll be the technical expert supporting a SaaS sales team, explaining how integrations, APIs and data flows fit customer IT environments. You won't close deals or carry a sales target, but will help opportunities progress with demonstrations and technical questions.

Qualifications

• 2+ years in IT support, systems administration or similar tech role.
• Experience in a school/EdTech environment is preferred.
• Strong knowledge of APIs, integrations, databases and cloud systems.
• Working knowledge of SSO and identity management (SAML).
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Join approximately 5-8 customer demonstrations and technical discussions per week.
• Support Account Executives with technical product demonstrations and questions.
• Explain integrations, APIs, databases, SSO, hosting and security requirements.
• Help schools understand how new software connects with their systems.
• Configure and troubleshoot customer trials.
• Respond to technical queries and complete IT, security and privacy questionnaires.
• Work with Sales, Product and Engineering to resolve technical challenges.
• Help build internal technical documentation and sales enablement resources.
• Support smooth technical handovers to onboarding teams.

Skills

IT support

Systems administration

IT management

APIs & integrations

SSO/SAML

Education sector experience

Communication skills

Cloud-based systems

Tools

SchoolBox

TASS

Synergetic

SIS

LMS

Job description

4Twenty Consulting is partnering with a leading Australian EdTech SaaS company to hire a Pre-Sales Technical Specialist for its growing Sydney team.

This is a fantastic opportunity for someone currently working as an IT Manager, Systems Administrator or IT Coordinator within a school who wants to transition into the technology sector.

The business is an established, rapidly scaling education technology provider, supporting thousands of schools across Australia and international markets.

Its cloud-based software helps schools streamline operations, manage information and improve communication across their communities.

You don't need a sales background or previous Pre-Sales experience. We're looking for someone with strong technical knowledge, excellent communication skills and the ability to explain how different systems work together.

The Opportunity

You'll become the technical expert supporting an established SaaS sales team, helping schools understand how the company's technology integrates with their existing IT environments.

Working alongside Account Executives, you'll join customer demonstrations, answer technical questions and help prospective customers confidently navigate the buying process.

Think integrations, APIs, data flows, SSO, security and privacy.

You won't be responsible for closing deals or carrying a sales target. Your focus will be on providing technical expertise, solving problems and helping the sales team move opportunities forward.

This is an excellent entry point into SaaS pre-sales, with genuine career progression into Solutions Engineering and more senior technical roles.

What You'll Be Doing:

• Join approximately 5-8 customer demonstrations and technical discussions per week.
• Support Account Executives with technical product demonstrations and customer questions.
• Explain integrations, APIs, databases, SSO, hosting and security requirements.
• Help schools understand how new software connects with their existing systems.
• Configure and troubleshoot customer trials.
• Respond to technical queries and complete IT, security and privacy questionnaires.
• Work closely with Sales, Product and Engineering teams to resolve technical challenges.
• Help build internal technical documentation, FAQs and sales enablement resources.
• Support smooth technical handovers to onboarding teams.

What We're Looking For:

• 2+ years of experience in IT support, systems administration, IT management or a similar technical role.
• Ideally, experience working within a school, education department or EdTech environment.
• Good understanding of APIs, software integrations, databases and cloud-based systems.
• Working knowledge of SSO, SAML and identity management.
• Strong communication skills and the confidence to explain technical concepts to both IT professionals and non-technical stakeholders.
• A practical, solutions-focused approach to troubleshooting and problem-solving.
• An interest in SaaS, technology and developing a career beyond traditional IT support.

Highly regarded:

• Experience with school management platforms such as SchoolBox, TASS or Synergetic.
• Familiarity with Student Information Systems (SIS) and Learning Management Systems (LMS).
• Experience integrating or administering multiple school software platforms.
• Understanding of school data security, privacy requirements or ST4S assessments.

Why Join?

Transition into SaaS: An opportunity to move from school IT into a growing technology business without needing previous sales experience.

Career Progression: Develop into Solutions Engineering or more senior technical pre-sales positions.

Established EdTech Platform: Work with technology supporting thousands of schools.

Cross-Functional Exposure: Collaborate closely with Sales, Product, Engineering and senior technical specialists.

Hybrid Working: Sydney-based, three days in the office.

Learning & Development: Dedicated professional development support and training opportunities.

Employee Benefits: Parental leave, wellbeing support, team events and a collaborative culture.

No sales experience required. Just strong technical fundamentals, curiosity and a willingness to learn.