Principal EdTech Success Architect

Compass Education; North Sydney Council; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

PD budget

EAP

Parental leave

Team events

Employee referrals

Inclusive culture

Job summary

Compass Education is seeking a Principal Customer Success Consultant to deliver a tailored, white-glove experience to our most prestigious private schools in Australia. You will act as a trusted advisor to school leadership, driving outcomes, product adoption and long-term partnerships.

You will lead complex implementations, design training programs, and collaborate with Sales, Product and Onboarding teams to ensure success across Compass platforms.

Qualifications

• Experience in EdTech, education or schools is essential.
• Proven experience as a Senior Consultant or equivalent in a client-facing role.
• Demonstrated success managing complex high-value clients with senior stakeholders.
• Strong facilitation, communication and stakeholder management skills.
• Commercial acumen and confidence operating in premium service environments.

Responsibilities

• Own end-to-end consulting for a portfolio of strategic private school clients.
• Act as a strategic advisor aligning guidance to each school's goals.
• Deliver premium, highly responsive service and proactive issue resolution.
• Lead complex implementations, transitions and product expansions across the Compass platform.
• Design tailored training programs and success workshops; drive post-go-live adoption.

Skills

EdTech experience

Senior consultant

Stakeholder management

AI fluency

Education sector knowledge

Tools

CRM tools

Training platforms

AI tooling

Job description

Compass Education is seeking a Principal Customer Success Consultant to deliver a tailored, white-glove experience to our most prestigious private schools in Australia. You will act as a trusted advisor to school leadership, driving outcomes, product adoption and long-term partnerships.

You will lead complex implementations, design training programs, and collaborate with Sales, Product and Onboarding teams to ensure success across Compass platforms.