EdTech Customer Success Manager – SMB Growth

Tes Australia; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Impactful work in education

Job summary

Tes Australia is seeking a Customer Success Manager to own a high-volume SMB book across an Australian territory. You will drive new adoption, manage renewals and expand product usage while protecting revenue.

In a fast-paced, transactional, phone- and video-led role, you will maintain disciplined pipeline management, forecast in Salesforce, and collaborate with Sales and Customer Success teams to deliver outcomes for schools and educators.

Qualifications

• Proven inside sales or account management experience in a high-volume, transactional environment.
• Track record of meeting both new business and retention targets.
• Confident, fast-paced phone and video seller with many daily conversations.
• Strong pipeline discipline and CRM hygiene, preferably Salesforce.

Responsibilities

• Drive new adoption and expansion of Tes products across the SMB base.
• Own renewals and manage price uplift discussions at renewal.
• Maintain accurate opportunities and forecasts in Salesforce.
• Collaborate with Sales and Customer Success teams on complex needs.

Skills

Inside sales

Account management

Renewals

CRM discipline

Forecasting

Tools

Salesforce

Job description

Tes Australia is seeking a Customer Success Manager to own a high-volume SMB book across an Australian territory. You will drive new adoption, manage renewals and expand product usage while protecting revenue.

In a fast-paced, transactional, phone- and video-led role, you will maintain disciplined pipeline management, forecast in Salesforce, and collaborate with Sales and Customer Success teams to deliver outcomes for schools and educators.