Education Tech Customer Success Specialist

Wiley; Australia; Vor Ort; AUD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Meeting-free Fridays

Professional development

Comprehensive benefits

Zusammenfassung

Wiley Australia seeks a Customer Success Specialist to work with schools, Heads of Department, teachers, and technology managers to drive successful implementation, usage, and retention of Jacaranda's digital solutions and institutional licences.

You will manage a territory with a retention target, deliver hands‑on and virtual training, and support onboarding of new business. Collaboration with Sales and IT is essential to ensure value and renewals year after year.

Qualifikationen

• 3+ years in a customer-facing role with a focus on education technology.
• Experience delivering training to groups and individuals.

Aufgaben

• Assist schools in implementing Jacaranda's digital solutions and licences.
• Conduct face-to-face and virtual training to ensure school success.
• Track engagement and usage to identify retention opportunities and gaps.
• Own a territory retention target and implement relevant strategies.
• Coordinate with school IT teams on integrations and post-adoption setup.
• Provide access and technical support, escalate issues to product and dev teams.
• Maintain accurate Salesforce records and feed customer insights to teams.
• Collaborate with Sales, Marketing, Tech, and Publishing for consistent support.

Kenntnisse

CRM proficiency (Salesforce)

Excellent communication

Public speaking & presentations

Training delivery

Team collaboration

Time management

Technical troubleshooting

Travel readiness

Tools

Salesforce

LMS platforms

ReadCloud/Box of Books

Jobbeschreibung

Wiley Australia seeks a Customer Success Specialist to work with schools, Heads of Department, teachers, and technology managers to drive successful implementation, usage, and retention of Jacaranda's digital solutions and institutional licences.

You will manage a territory with a retention target, deliver hands‑on and virtual training, and support onboarding of new business. Collaboration with Sales and IT is essential to ensure value and renewals year after year.