Education Customer Success Leader - Hybrid & Growth

Centorrino Technologies; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts & benefits

IT equipment options

Team events

Job summary

Centorrino Technologies in Sydney is seeking a Customer Success Manager - Education to drive long-term satisfaction, retention and growth for education customers, focusing on secondary schools.

You'll build trusted relationships with school leaders and ICT teams, understand school priorities, translate needs into value, manage renewals, and collaborate with service delivery and sales to ensure outcomes and measurable impact.

Qualifications

• Experience in Customer Success, Account Management or similar client-facing role.
• Understanding of managed IT services, cloud, cybersecurity and technology support models.
• Ability to translate technical information into practical advice and build trusted relationships.

Responsibilities

• Manage a portfolio of education customers and build trusted relationships with school leaders and ICT teams.
• Develop understanding of each school’s priorities, technology roadmap and learning environment.
• Act as primary relationship owner to ensure customers realise value and renewals.
• Drive customer satisfaction, retention and growth through proactive engagement and success planning.
• Identify opportunities to introduce CT services aligned with school priorities.

Skills

Customer success management

Education sector experience

Stakeholder management

Relationship building

Strategic account planning

Cross-functional collaboration

Tools

Microsoft 365

Microsoft Teams

Job description

Centorrino Technologies in Sydney is seeking a Customer Success Manager - Education to drive long-term satisfaction, retention and growth for education customers, focusing on secondary schools.

You'll build trusted relationships with school leaders and ICT teams, understand school priorities, translate needs into value, manage renewals, and collaborate with service delivery and sales to ensure outcomes and measurable impact.