Editorial Tech Specialist: Own Offline Workflows And Tools

Arc; Sydney; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Forbes Best Employers 2025

TIME World’s Best Companies 2025

Parental leave 26 weeks

Colliers Balance program

Career development programs

Innovative technology and tools

Job summary

Colliers is seeking a Technical Support Officer – Level 2 based in Sydney CBD to deliver exceptional technical support. You will assist employees across the NSW business, ensuring a high level of service and a seamless technology experience.

Reporting to the Service Delivery Manager, you will resolve issues, document procedures, and participate in IT initiatives. A collaborative, high-performing team environment awaits.

Qualifications

• Experience in a Level 2-3 helpdesk role or similar.
• Proficient with Windows 11 and Office 365 suite.
• Familiarity with Citrix and SCCM, plus conferencing tech.

Responsibilities

• Identify and resolve IT issues for Sydney offices.
• Provide first and second level hardware and software support.
• Adhere to processes and document procedures.
• Recommend upgrades and replacements when needed.
• Promote IT services through local delivery of tech initiatives.
• Participate in projects as required.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Tools

Windows 11

MS Office 365

Citrix

Conferencing tools

SCCM

ServiceNow

Job description

Technical Support Officer – Level 2

Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a collaborative, high‑performing team.

Reporting to the Service Delivery Manager, you will provide responsive, professional, and personalised support to employees across the NSW business, ensuring a high level of service and a seamless technology experience.

Some of the key responsibilities in this role include:

• Identifying and proactively resolving IT issues, primarily for the Sydney offices.
• Providing first and second level hardware and software support.
• Adhering to all processes and documenting procedures accordingly.
• Making recommendations on upgrades and replacements when necessary.
• Proactively building the IT brand via local delivery of customer facing technology initiatives.
• Participate in projects as required.

What’s in It for you?

• Named Forbes World’s Best Employers 2025 & TIME World’s Best Companies 2025!
• Wide range of benefits designed to support your career, wellbeing, and lifestyle.
• Colliers Balance – to support lifestyle & wellbeing.
• Industry leading leave – including 26 weeks of parental leave, additional paid leave, volunteering, and loyalty leave.
• Formal career development & recognition programs.
• Innovative technology & tools to drive your productivity.

Qualifications

To be successful in this role, you will have at least 2+ years of experience in a similar position at Level 2-3 helpdesk with the below mentioned technologies and systems.

Key technologies you will be familiar with:

• Windows 11
• MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint, MS Teams.
• Citrix.
• Audio and Visual (conferencing).
• SCCM.
• ServiceNow.

Additional Information

We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.

Experts join experts, and we welcome you to join us as we lead the industry into the future.