2nd‑Line Tech Support Officer – Sydney CBD | Generous Benefits

Colliers; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Forbes World's Best Employers 2025

TIME World's Best Companies 2025

Colliers Balance

26 weeks parental leave

Career development programs

Innovative technology & tools

Job summary

Colliers in Sydney CBD is seeking a dedicated Technical Support Officer to join our growing team. This Level 2 support role delivers responsive, personalised help to employees across NSW, ensuring a seamless technology experience.

Reporting to the Service Delivery Manager, you will resolve IT issues and support hardware/software, while proposing upgrades and contributing to projects. A collaborative culture supports career growth and excellent service delivery.

Qualifications

• 2+ years experience in Level 2-3 helpdesk support in a corporate environment.
• Strong knowledge of Windows 11, Office 365, Citrix, SCCM, ServiceNow.
• Experience with audio/visual conferencing and collaboration tools.

Responsibilities

• Identifying and proactively resolving IT issues, primarily for the Sydney offices.
• Providing first and second level hardware and software support.
• Adhering to all processes and documenting procedures accordingly.
• Making recommendations on upgrades and replacements when necessary.
• Proactively building the IT brand via local delivery of customer facing technology initiatives.
• Participate in projects as required.

Skills

Customer focus

Team collaboration

Communication

Tools

Windows 11

MS Office 365

Citrix

Audio/Visual conferencing

SCCM

ServiceNow

Job description

Colliers in Sydney CBD is seeking a dedicated Technical Support Officer to join our growing team. This Level 2 support role delivers responsive, personalised help to employees across NSW, ensuring a seamless technology experience.

Reporting to the Service Delivery Manager, you will resolve IT issues and support hardware/software, while proposing upgrades and contributing to projects. A collaborative culture supports career growth and excellent service delivery.