IT Support Officer – Level 2 (Sydney CBD)

SmartRecruiters, Inc.; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Forbes World's Best Employers 2025

TIME World's Best Companies 2025

Colliers Balance

26 weeks parental leave

Additional paid leave

Volunteering leave

Loyalty leave

Career development programs

Innovative technology & tools

Job summary

Colliers in Sydney CBD is seeking a dedicated Technical Support Officer to deliver exceptional Level 2 IT support and ensure a seamless technology experience for NSW employees. Reporting to the Service Delivery Manager, you will join a collaborative, high-performing team and help resolve issues across hardware and software.

The role emphasizes proactivity, process adherence, and involvement in technology initiatives.

Qualifications

• At least 2+ years of experience in a similar Level 2-3 helpdesk role.
• Familiar with Windows 11, MS Office 365, Citrix, SCCM, ServiceNow and AV/conferencing.

Responsibilities

• Identify and proactively resolve IT issues for Sydney offices.
• Provide first and second level hardware and software support.
• Adhere to processes and document procedures accordingly.
• Recommend upgrades and replacements when necessary.
• Build the IT brand through local delivery of technology initiatives.
• Participate in projects as required.

Job description

Colliers in Sydney CBD is seeking a dedicated Technical Support Officer to deliver exceptional Level 2 IT support and ensure a seamless technology experience for NSW employees. Reporting to the Service Delivery Manager, you will join a collaborative, high-performing team and help resolve issues across hardware and software.

The role emphasizes proactivity, process adherence, and involvement in technology initiatives.