Technical Support Officer

SmartRecruiters, Inc.; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Forbes World's Best Employers 2025

TIME World's Best Companies 2025

Colliers Balance

26 weeks parental leave

Additional paid leave

Volunteering leave

Loyalty leave

Career development programs

Innovative technology & tools

Job summary

Colliers in Sydney CBD is seeking a dedicated Technical Support Officer to deliver exceptional Level 2 IT support and ensure a seamless technology experience for NSW employees. Reporting to the Service Delivery Manager, you will join a collaborative, high-performing team and help resolve issues across hardware and software.

The role emphasizes proactivity, process adherence, and involvement in technology initiatives.

Qualifications

• At least 2+ years of experience in a similar Level 2-3 helpdesk role.
• Familiar with Windows 11, MS Office 365, Citrix, SCCM, ServiceNow and AV/conferencing.

Responsibilities

• Identify and proactively resolve IT issues for Sydney offices.
• Provide first and second level hardware and software support.
• Adhere to processes and document procedures accordingly.
• Recommend upgrades and replacements when necessary.
• Build the IT brand through local delivery of technology initiatives.
• Participate in projects as required.

Job description

• Employment Category: Permanent Full Time

Company Description

Ourcollaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

Job Description

We are seeking a dedicated and customer-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a collaborative, high-performing team.

Reporting to the Service Delivery Manager, you will provide responsive, professional, and personalised support to employees across the NSW business, ensuring a high level of service and a seamless technology experience.

Some of the key responsibilities in this role include:

• Identifying and proactively resolving IT issues, primarily for the Sydney offices.
• Providing first and second level hardware and software support.
• Adhering to all processes and documenting procedures accordingly.
• Making recommendations on upgrades and replacements when necessary.
• Proactively building the IT brand via local delivery of customer facing technology initiatives.
• Participate in projects as required.

What’s in It for you?

• Named ForbesWorld's Best Employers 2025 & TIME World's Best Companies 2025!
• Wide range of benefits designed to support your career, wellbeing, and lifestyle.
• Colliers Balance - to support lifestyle & wellbeing.
• Industry leading leave – including 26 weeks of parental leave, additional paid leave, volunteering, and loyalty leave.
• Formal career development & recognition programs.
• Innovative technology & tools to drive your productivity.

Qualifications

To be successful in this role, you will have at least 2+ years of experience in a similar position at Level 2-3 helpdesk with the below mentioned technologies and systems.

Key technologies you will be familiar with:

• Windows 11
• MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint, MS Teams.
• Citrix.
• Audio and Visual (conferencing).
• SCCM.
• ServiceNow.

Additional Information

We fosteran environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.

Experts join experts, and we welcome you to join us as we lead the industry into the future.

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