Ecommerce Technology & Growth Lead

Arrow Group Recruitment; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Arrow Group Recruitment is seeking an Ecommerce Technology & Performance Manager to lead the ecommerce ecosystem for an Australasian elite teamwear supplier. You will translate digital capability into measurable commercial outcomes, own platforms, data governance and integrations, and manage a small team for reliable, scalable growth.

You will collaborate with Marketing, Sales, Retail and Systems to drive conversions, CX, and performance, while shaping the technology roadmap and partnering with

Qualifications

• Minimum 5 years managing an Ecommerce team.
• Experience with Shopify or a comparable enterprise ecommerce platform.
• Experience with Klaviyo or comparable CRM and marketing automation platform.
• Working knowledge of website development, frontend technologies, platform configuration, APIs, and systems integrations.
• Ability to undertake direct programming, scripting, troubleshooting and technical testing.
• Knowledge of online product listing workflows, stock control, customer service processes and fulfillment operations.
• Strong understanding of conversion rate optimisation, ecommerce growth levers and online customer behaviour.
• Working knowledge of technical and on‑page SEO best practice.
• Experience with analytics, tag management, tracking frameworks and data interpretation.
• Understanding of data governance, data quality, privacy and access controls.
• Experience leading, coaching and developing team members.
• Strong stakeholder, vendor, project and priority‑management skills.
• Experience in apparel, retail, manufacturing, teamwear or a multi‑site ecommerce environment.
• Experience preparing business cases and implementing new ecommerce technology.
• Formal qualification in ecommerce, digital, information technology, marketing, business or a related field.

Responsibilities

• Own ecommerce platforms, reliability and the technology roadmap.
• Lead website enhancements, integrations and technical testing.
• Drive conversion, customer experience and digital performance.
• Oversee ecommerce operations, data quality and customer service.
• Lead the ecommerce team and coordinate cross‑functional delivery.

Skills

Ecommerce leadership

Shopify expertise

Klaviyo / marketing automation

Frontend & API integrations

Data governance & analytics

SEO & CRO

Stakeholder management

Vendor management

Team development

Education

Bachelor's degree in ecommerce/IT/marketing

Tools

Shopify

Klaviyo

Google Analytics

APIs

Job description

Arrow Group Recruitment is seeking an Ecommerce Technology & Performance Manager to lead the ecommerce ecosystem for an Australasian elite teamwear supplier. You will translate digital capability into measurable commercial outcomes, own platforms, data governance and integrations, and manage a small team for reliable, scalable growth.

You will collaborate with Marketing, Sales, Retail and Systems to drive conversions, CX, and performance, while shaping the technology roadmap and partnering with