Ecommerce Manager

Searchability®; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Searchability is seeking an Ecommerce Manager to own the online customer journey and turn attention into revenue. This hands-on role focuses on ecommerce, performance marketing, and data-driven optimization.

You’ll own Shopify merchandising, collaborate on paid media, and drive CRM campaigns to boost retention and conversions. Ideal candidates have 3+ years in Ecommerce/DTC, strong Shopify experience and a commercial, results-driven mindset.

Qualifications

• 3+ years’ experience in Ecommerce/DTC.
• Strong hands-on Shopify experience.
• Experience working across Paid Media and performance marketing.
• Understanding of CRO, customer journeys and ecommerce analytics.
• Eye for creative and what converts in digital content.
• Commercial, data-led approach with customer focus.
• Experience in fast-paced consumer/DTC environments.

Responsibilities

• Own day-to-day ecommerce function across Shopify, merchandising and store improvements.
• Collaborate with Paid Media teams to drive profitable customer acquisition.
• Own Klaviyo & CRM strategies for email, retention and lifecycle campaigns.
• Work with content/creative teams to shape digital assets.
• Identify CRO opportunities across customer journeys to improve conversion and AOV.
• Use reporting and analytics to focus efforts and measure performance.
• Lead campaigns, product drops, promotions and broader ecommerce initiatives.

Skills

Ecommerce/DTC

Paid Media

CRO

Customer journeys analytics

Creative

Data-led approach

Fast-paced environment

Tools

Shopify

Klaviyo

CRM platform

Job description

We’re working with a fast-growing Australian consumer brand that has built a seriously loyal following and is entering an exciting next stage of growth.

With a strong online presence, a highly engaged customer base and a product people genuinely love, the business is looking for an Ecommerce Manager to take ownership of the online customer journey and help turn attention into revenue.

This is a hands-on role for someone who loves ecommerce, performance, creative and getting stuck into the numbers.

ABOUT YOU

• 3+ years’ experience in Ecommerce/DTC
• Strong hands-on Shopify experience
• Experience working across Paid Media and performance marketing
• A strong understanding of CRO, customer journeys and ecommerce analytics
• An eye for creative and an understanding of what makes digital content convert
• A commercial, data-led approach without losing sight of the customer
• Experience working in a fast-paced consumer, retail, food, beauty, lifestyle or DTC environment

THE ROLE

You’ll own the day-to-day ecommerce function, working across:

• Shopify – managing, merchandising and continuously improving the online store
• Paid Media – working closely with internal/external partners to drive profitable customer acquisition
• Klaviyo & CRM – owning email, retention, customer journeys and lifecycle campaigns
• Creative – working closely with content and creative teams
• CRO & Customer Journey – identifying opportunities to improve conversion & AOV
• Reporting & Analytics – using data to understand what’s working, what isn’t and where to focus next
• Campaign launches, product drops, promotions and broader ecommerce initiatives

Most importantly, you’re someone who likes doing, not just managing. You’ll be comfortable getting into Shopify, looking at the numbers, briefing creative, testing ideas and making things happen.

WHO ARE WE?

We're a results-driven digital agency partnering with some of the world's most recognisable brands to deliver high-impact marketing solutions. Combining expertise across paid media, SEO, content, and digital strategy, we create campaigns that are not only creative but built to perform. By taking a consultative approach and truly understanding our clients' business challenges, we position ourselves as a trusted partner - focused on driving measurable growth, maximising ROI, and delivering long-term success.