E-Commerce Lead: Hybrid Role for Growth & CX

Harman; Inner West; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Employee discounts on Harman/Samsung

Learning and development opportunities

Inclusive and diverse workplace

Job summary

Harman is seeking an E-commerce Lead to drive the day-to-day execution, optimisation and continuous improvement of Harman's e-commerce ecosystem across Australia and New Zealand. You will own website performance, digital marketing, CRM, customer experience and analytics to deliver online sales growth.

Reporting to the E-Commerce Retail Trade Marketing Manager, you will translate commercial priorities into effective digital execution, collaborate with Brand Marketing and external agencies, and

Qualifications

• Bachelor's degree in Marketing, Digital, Commerce or related discipline.
• Minimum 2 years' experience in e-commerce or digital marketing.
• Analytical capability is essential.
• Experience with agency partners is a plus.

Responsibilities

• Manage day-to-day operation and optimisation of Harman's e-commerce websites.
• Execute digital marketing campaigns across Paid Search, Paid Social, SEO, Email and CRM.
• Develop dashboards and KPI reporting to analyse website performance.
• Collaborate with Brand Marketing, Sales, and Supply Chain for online execution.
• Lead testing and deployment of new digital functionality.

Skills

Analytical capability

Stakeholder engagement

Project management

AI familiarity

Education

Bachelor's degree in Marketing, Digital, Commerce or related discipline

Tools

Google Analytics 4

Salesforce Commerce Cloud

Job description

Harman is seeking an E-commerce Lead to drive the day-to-day execution, optimisation and continuous improvement of Harman's e-commerce ecosystem across Australia and New Zealand. You will own website performance, digital marketing, CRM, customer experience and analytics to deliver online sales growth.

Reporting to the E-Commerce Retail Trade Marketing Manager, you will translate commercial priorities into effective digital execution, collaborate with Brand Marketing and external agencies, and