Ecommerce Performance & CX Specialist

Bunnings Group; Victoria; Vor Ort; AUD 100.000 - 130.000; Vollzeit

Benefits dieser Stelle

Team discount at Bunnings and Wesfarm6

OnePass membership (free)

Exclusive team member benefits across

12 weeks paid parental leave

Annual festive gifts

Discounted food and drinks at Bunnings

Travelling store team member opportuni

Zusammenfassung

Bunnings Group is seeking an experienced eCommerce Specialist to own online performance across a portfolio of categories on our websites and apps. You’ll use data and customer insights to uncover opportunities that improve discoverability, conversion, and the overall online shopping experience.

Join a collaborative team and bring your retail eCommerce and digital marketing expertise to deliver tangible trading improvements and stronger online performance for our customers.

Qualifikationen

• Hands-on experience in retail eCommerce and/or digital marketing with a strong understanding of eCommerce trading and online customer journeys.
• Strong commercial acumen and understanding of category performance and retail trading rhythms.
• Intermediate to advanced Excel skills, including confidence working with and analysing data.
• Strong stakeholder management skills and experience partnering across different functions.
• A proactive approach, attention to detail and the ability to work independently and manage multiple priorities.
• Experience within hard-goods retail, hardware, tools, trade, home improvement, furniture or a related supplier environment will be highly regarded.
• Experience using Google Analytics, Jira and Confluence would be an advantage.

Aufgaben

• Own the eCommerce performance of your categories, analysing sales, traffic, conversion and customer behaviour to identify opportunities and challenges.
• Bring a strong digital and customer lens to range reviews and launches, helping ensure categories are ready to perform online.
• Improve category navigation, product visibility and discoverability to create easier shopping journeys for customers.
• Play an important role in promotional campaigns and key trading events, making sure the online experience is ready when it counts.
• Translate data into clear insights and practical recommendations that help teams make informed commercial decisions.
• Partner with Merchandise, Marketing, Data, Product and digital teams, building strong relationships and influencing outcomes.
• Balance trading priorities with the hands-on execution and detail needed to keep your categories performing.

Kenntnisse

eCommerce

Data analysis

Excel

Stakeholder management

Retail experience

Communication

Digital marketing

Tools

Google Analytics

Jira

Confluence

Jobbeschreibung

Bunnings Group is seeking an experienced eCommerce Specialist to own online performance across a portfolio of categories on our websites and apps. You’ll use data and customer insights to uncover opportunities that improve discoverability, conversion, and the overall online shopping experience.

Join a collaborative team and bring your retail eCommerce and digital marketing expertise to deliver tangible trading improvements and stronger online performance for our customers.