eCommerce Specialist

Bunnings Warehouse; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount at Bunnings and Wesfarm?

OnePass membership

100+ exclusive team member benefits

12 weeks paid parental leave

Annual festive gifts

Discounted food and drinks at Bunnings

Traveling store team member options

Job summary

Bunnings Warehouse is seeking an experienced eCommerce Specialist to own the online performance of a portfolio of categories across Bunnings' websites and apps. Use data and customer insights to uncover opportunities, influence decisions and improve discoverability, conversion and the overall online shopping experience.

Join a collaborative team and build your commercial eCommerce skills while delivering tangible results that impact how we trade online.

Qualifications

• Experience in retail eCommerce or digital marketing.
• Strong commercial acumen with retail trading rhythms.
• Excel skills and data analysis capability.
• Strong stakeholder management and cross-functional collaboration.
• Ability to work independently and manage multiple priorities.
• Experience with Google Analytics, Jira and Confluence is a plus.

Responsibilities

• Own online performance of assigned categories across websites and apps.
• Analyse sales, traffic, conversion and customer behaviour to identify opportunities.
• Contribute to category reviews and launches with data-driven insights.
• Improve navigation and product visibility to enhance shopping journeys.
• Support promotional campaigns and key trading events online.

Skills

Retail eCommerce

Commercial acumen

Stakeholder management

Independent working

Communication

Team collaboration

Tools

Excel

Google Analytics

Jira

Confluence

Job description

Join us and experience Bunnings from the other side of the counter!

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

Put your eCommerce expertise at the heart of how we trade online. At Bunnings, you'll own the performance of your categories, dig into the data behind customer behaviour and work across Merchandise, Marketing, Product and digital teams to turn opportunities into action. It's a chance to deepen your commercial eCommerce experience, tackle interesting trading challenges and make an impact at scale.

About The Role

This is an opportunity to get closer to the commercial heartbeat of eCommerce, combining data, category trading and customer experience to drive stronger online performance.

As our eCommerce Specialist, you'll take ownership of the online performance of a portfolio of categories across Bunnings' websites and apps. You'll use data and customer insights to uncover opportunities, influence decisions and work with teams across the business to improve discoverability, conversion and the overall online shopping experience.

It's a role where you can Build on where you've come from, broaden your commercial eCommerce experience and make a tangible contribution to how we trade online.

What's involved

• Own the eCommerce performance of your categories, analysing sales, traffic, conversion and customer behaviour to identify opportunities and challenges.
• Bring a strong digital and customer lens to range reviews and launches, helping ensure categories are ready to perform online.
• Improve category navigation, product visibility and discoverability to create easier shopping journeys for customers.
• Play an important role in promotional campaigns and key trading events, making sure the online experience is ready when it counts.
• Translate data into clear insights and practical recommendations that help teams make informed commercial decisions.
• Partner with Merchandise, Marketing, Data, Product and digital teams, building strong relationships and influencing outcomes.
• Balance trading priorities with the hands-on execution and detail needed to keep your categories performing.

You'll join a collaborative team that encourages curiosity, ownership and Inspiring you to give it a red-hot go.

About You

You're an experienced eCommerce professional who enjoys combining commercial thinking with data and digital customer experience. You understand retail trading rhythms and know that performance can change quickly, so you're comfortable getting into the detail, identifying what's driving the numbers and turning insights into action.

You're proactive and comfortable taking ownership as an individual contributor. You can work through ambiguity, manage competing priorities and move between analysis, stakeholder conversations and hands-on execution.

Just as importantly, you know how to bring people with you. You'll be working across a broad stakeholder group, so you can communicate insights clearly, build productive relationships and influence outcomes without needing direct authority.

What you'll need

• Hands-on experience within retail eCommerce and/or digital marketing, with a strong understanding of eCommerce trading and online customer journeys.
• Strong commercial acumen and an understanding of category performance and retail trading rhythms.
• Intermediate to advanced Excel skills, including confidence working with and analysing data.
• Strong stakeholder management skills and experience partnering across different functions.
• A proactive approach, attention to detail and the ability to work independently and manage multiple priorities.
• Experience within hard-goods retail, hardware, tools, trade, home improvement, furniture or a related supplier environment will be highly regarded.
• Experience using Google Analytics, Jira and Confluence would be an advantage.

You'll be part of a workplace where you'll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at ***email_hidden***.

Bunnings reserves the right to close job advertisements at any time.

We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.