eCommerce Performance and Insights Manager

Tech Mahindra; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Tech Mahindra is seeking an experienced eCommerce Performance and Insights Manager to lead analytics across Sydney and Brisbane. The role focuses on translating data into actionable commercial insights, shaping digital strategies, and measuring ecommerce performance.

You will own reporting ecosystems using Power BI/Tableau, collaborate with senior stakeholders, and drive experimentation, CRM and customer acquisition initiatives in telecommunications and retail contexts.

Qualifications

• 5+ years' experience in ecommerce analytics
• Demonstrated experience analysing digital sales and ecommerce performance
• Strong ability to translate complex data into actionable business insights
• Advanced experience with reporting and visualisation tools such as Power BI, Tableau or similar platforms
• Strong analytical and problem-solving capability with experience working across multiple datasets and systems
• Excellent communication, storytelling and stakeholder management skills
• Experience presenting insights and recommendations to senior stakeholders
• Strong commercial acumen and understanding of ecommerce performance metrics
• Experience in telecommunications, retail, ecommerce or subscription-based businesses
• Experience using Adobe Analytics, Google Analytics 4, Tealium or similar digital analytics platforms
• SQL and data modelling capabilities
• Experience measuring digital marketing performance and customer acquisition activity
• Understanding of experimentation, conversion rate optimisation and digital performance measurement

Responsibilities

Skills

Ecommerce analytics

Stakeholder management

Data storytelling

Analytical thinking

Experimentation

Marketing measurement

Communications

Tools

Power BI

Tableau

Adobe Analytics

Google Analytics 4

Tealium

SQL

Data modelling

Job description

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Role: eCommerce Performance and Insights Manager

Years of Exp.: 7-10 years

Location: Sydney and Brisbane

Knowledge & Experience

• 5+ years' experience in ecommerce analytics, digital performance reporting, commercial insights or a related analytical role.
• Demonstrated experience analysing digital sales and ecommerce performance.
• Strong ability to translate complex data into actionable business insights and recommendations.
• Advanced experience with reporting and visualisation tools such as Power BI, Tableau or similar platforms.
• Strong analytical and problem-solving capability with experience working across multiple datasets and systems.
• Excellent communication, storytelling and stakeholder management skills.
• Experience presenting insights and recommendations to senior stakeholders.
• Strong commercial acumen and understanding of ecommerce performance metrics.
• Experience in telecommunications, retail, ecommerce or subscription-based businesses.
• Experience using Adobe Analytics, Google Analytics 4, Tealium or similar digital analytics platforms.
• SQL and data modelling capabilities.
• Experience measuring digital marketing performance and customer acquisition activity.
• Understanding of experimentation, conversion rate optimisation and digital performance measurement.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, colour, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities