Early Learning Client Support Specialist (Canberra)

Anglicare NSW South, NSW West & ACT; Canberra; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Above award wages

Training opportunities

Salary packaging benefits

Job summary

Anglicare NSW South, NSW West & ACT is seeking a Client Support Officer to provide high-quality administrative, operational and customer service support across the Early Learning portfolio from our Central Canberra office.

You will coordinate family engagement, enrolments, CRM processes and reporting, while supporting senior leaders and Centre Directors with accurate record-keeping and compliant practices.

Qualifications

• Certificate III in Business Administration or equivalent demonstrated experience.
• ACECQA-approved Early Childhood Education and Care qualification desirable.
• Experience with CRM systems and customer service.
• Strong written and verbal communication skills.
• Ability to manage confidential information and meet deadlines.

Responsibilities

• Provide administrative and operational support across the Early Learning portfolio.
• Coordinate family engagement, enrolments, waitlists and enquiries.
• Assist in compliance, records, reporting and governance requirements.
• Support CRM administration and system reporting for Centre Directors.
• Process invoices and assist with financial reporting and audits.
• Build relationships with stakeholders to improve service delivery.

Skills

CRM systems

Administrative support

Stakeholder management

Communication skills

Confidential information handling

Time management

Education

Certificate III in Business Administration

ACECQA-approved Early Childhood Education and Care qualification

Tools

Microsoft Office

CRM software

Job description

Anglicare NSW South, NSW West & ACT is seeking a Client Support Officer to provide high-quality administrative, operational and customer service support across the Early Learning portfolio from our Central Canberra office.

You will coordinate family engagement, enrolments, CRM processes and reporting, while supporting senior leaders and Centre Directors with accurate record-keeping and compliant practices.